Dylan Everett Email & Phone Number

Richmond, Va, Us

5300 Spectrum Dr, Frederick, Md 21703

Delaware, United States

As a Repair Technician, I have demonstrated advanced technical knowledge, resulting in the additional responsibilities of researching and authorizing technological innovations for all technicians. In doing this, I delivered hardware and software maintenance, data recovery, virus removal, OS Problems, and hardware failure services.Being promoted as a General Manager, I managed inventory stock, procured electronic parts, and maintained positive client relations by satisfying client requirements. Additionally, I responded to phone calls, providing follow-up knowledge about device state and problem resolution measures to take. Furthermore, I skillfully utilized company database software on adaily basis to open, update, and close customer trouble tickets based on clear and concise reports of findings, and to ship repaired units to customers.

Delaware, United States

As an Electronic Repair Technician, I utilized my technology industry knowledge to provide repair services for mobile, smart devices, computers, TVs, etc. In doing this, I procured electronic parts and equipment; managed storefront operations, providing excellent customer service.In my capacity, I prepared and produced different types of products using different machines/tools according to unequivocal instructions/drawings on the basis of a prescribed method of work. I have also examined work orders and conversed with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.

Delaware, United States

As the Store Manager, I oversaw store and company affairs while providing proper employee training and weekly performance evaluations. My role allowed me to ensure that store has replacement kits and spare parts for any planned repair and order these from manufacturers as required.To provide a better customer experience, I assisted customers to determine the phone problem causes and repair type needed, providing excellent customer service. Subsequently, I expanded new client relationships and existing customer relationships while providing cell phone repairs. Moreover, I developed and implemented new marketing strategies to successfully increase monthly repair traffic.

Computer Technician Certification, Computer Technology/Computer Systems Technology

Computer Science

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Criminal Justice/Police Science