Marcelo Rodriguez Email & Phone Number

Frederick, Maryland, United States

In my most recent role as Customer Service Representative at Daly, I exercised a unique technical insight by installing and configuring a diverse range of software packages and plugins with the ambit of streamlining operation and securing optimal experiences for end-users & customers. I configured devices for multiple functions and added them to customer networks via static IP, ensuring secure and reliable connectivity. In doing so, I was able to upkeep systematic reliability, functionality, & longevity throughout all networks within the workplace, powering all devices and ensuring readiness to carry out overarching business tasks.On the hardware front, I diligently repaired and maintained high-volume photocopiers, digital multifunctional copiers, and printers, guaranteeing equipment capabilities and availability for ongoing customer usage. Internally, I merged my technical expertise and interpersonal skillset by collaborating with incoming customer tickets & complex inquiries, analyzing root cause issues to undergo a rigorous troubleshooting process to offer comprehensive, customer-satisfying technical support to all inquiries.

Miami Beach, Florida, United States

Prior to my Uber driving tenure, I operated as the Front Desk Agent at One Hotel, where I leveraged an eye for the customer journey and systematic thinking to process guest arrivals and departures, transacting all payments and re-engineering check-in & check-out experiences for guests. I oversaw guest registration, reservations, and other operational duties with a focus on continual improvement, service quality and courtesy, offering guests competitively exceptional service value. Utilizing an eye for project management and speed, I efficiently arranged fast-paced shuttle services and catered for any external guest transport needs, embedding security & reliability within all transportation initiatives.

Kuopio, Northern Savonia, Finland

As a Teacher Assistant at Kuopion Klassillinen Lukio, I leveraged a bilingual skillset in contributing toward the success of all English and Spanish classes, offering support and guidance for students, championing a culture of educational openness and cultivating a positive learning environment for all individuals.I articulated linguistic ideas, presented lectures, and organized discussions with teacher guidance, adding to curriculum and offering additional learning opportunities for students. As the only English and Spanish native speaker, I was invited to many sister schools in Kuopio to offer thought leadership & build insightful awareness surrounding linguistic and cultural differences, bridging cross-cultural gaps to enable international understanding and foster mutual appreciation.

Falls Church, Virginia, United States

As Assistant General Manager at Legum & Norman, I exhaustively prepared monthly bank account and financial reconciliations while preserving record accuracy, recency, and precision of all company data, validating strategy-level decisions, and meaningfully steering group-wide direction.Leveraging a keen numeric ability, I verified and posted daily sale activities while processing monthly financials, variance, and delinquency reports, circulating mission-critical data to power managerial decision-making. Adding another layer of complexity, I also processed accounts payables and receivables, upholding reliability & accessibility of internal financial databases. On a personal level, I managed, led, and influenced administrative, janitorial and maintenance personnel, determining and tracking key performance metrics (and course-correcting to to mitigate burgeoning issues) to guarantee team-wide success.

Bachelor Of Applied Science - Basc, Cloud System Management

Aas Information Technology/ Cloud Computing, Information Technology

Network Engineering (Specialist), Information Technology