Dylan Packman Email & Phone Number

Wellington & Wairarapa, New Zealand

Auckland, New Zealand

Socialites is a full-service social media advertising agency specialising in building passionate online communities.• Experience working across many leading New Zealand brands – Spark, Mitre 10, Bayer, GSK, The Co-operative Bank, Icebreaker, House of Travel, Sanford, and more• Developed broad social media and digital marketing skills; building loyal online communities, social media strategies, campaign idea generation, reporting• Manage team of five amazing Community Managers working remotely 9-9 seven days• Regularly working with account managers and clients to make sure content and tone of voice aligns with our communities and strategies, and identifying feedback and opportunities for improvement from customer insights

Auckland, New Zealand

Vodafone was an environment that made good use of technical background and dedication to providing the best solutions for internal and external customers.• Instrumental in building our online forum Vodafone Community. This involved working with Vodafone Group, platform provider Lithium, and ongoing development with an external digital agency and other teams within Vodafone. Vodafone Community prevents thousands of customers contacting customer service every week• Routinely gathered insights and feedback from customers on Vodafone Community, passing information to the business to continually improve processes, products and customer experience• Represented Vodafone in social media including key reputation events such as TelstraClear acquisition, FairGo appearances, and Vodafone NZ Music Awards• Developed strong skills handling complaints and escalations, identifying matters of real importance, turning around negative experiences• Winner of major internal recognition programme, Vodafone Global Hero Q3 2012• Passionate advocate of the company, network, and customer experience• Started in Customer Service, quickly moved to Escalations, then shoulder tapped to be the first in the company working in Social Media and again to Community Manager.

London, United Kingdom

Home of the Spice Girls, American Idol, Elvis and many others. Appreciated the experience of working inside a large international media corporation as part of OE after studying media.

Wellington & Wairarapa, New Zealand

The Quit Group is a government funded non-profit organisation that provided quit smoking programmes through a call centre, text messages, and a thriving online community.• Moderated Quit Blogs, helped to grow peer to peer supportive quit smoking community• Maintained digital engagement tools, website and intranet content• Worked alongside senior management and external suppliers to ensure projects ran to plan, on budget and on time• Created content for newsletters and publications and contributed to various marketing and communications campaigns• Worked collaboratively across business units, ensuring that messages fulfilled needs• Successful implementation of various projects allowing the organisation to use a range of new tools in marketing and communications, making use of new technologies• Reviewed position of intranet resources, ensured all content was ‘owned’ and developed• Participated in website usability review, implemented Google Analytics to better understand how people used our websites

Wellington & Wairarapa, New Zealand

Funding Information Service produce online resources of information about funding for community groups and individuals. The databases are widely used by public libraries, government departments, non-profits and tertiary institutions.• Maintained website and online information collections• Liaised with hundreds of information providers. Supported varied subscriber base• Produced customised data exports and report• Customised data for data sharing projects with third party websites such as Sport NZ and The University of Auckland. Established and managed Funding How-to Guide at DIA CommunityNet Aotearoa site

Wellington & Wairarapa, New Zealand

Certification In Community Management For Enterprise Communities

Ba, Media Studies, Political Science, International Relations

Politics and the media both depend on each other for their existence. In particular my study focused on the intersection between the two.

Bachelor Of Arts (B.A.), Te Hāpai: Tikanga And Te Reo

Focus Group Facilitation Training