Conduct network vulnerability and performance scans along with identifying and troubleshooting networking and computer issues to ensure uninterrupted network connectivity. Provide expert-level assistance to staff members in identifying and resolving IT-related problems along with responding and prioritizing helpdesk tickets to ensure seamless flow of internal processes. Install and maintain technical equipment, such as networks, workstations, peripherals, security, and multi-line phone systems. • Optimized clients’ satisfaction by resolving clients’ concerns and system problems from remote locations.• Efficiently updated all the systems from Windows 7 to Windows 10, while upgrading all of the computers from Office 2010 to Office 365 without any interruption in existing processes.

Tracked accounts and permissions status within an IBM mainframe for keeping critical, high-value assets safe using multi-layered privileged account protection. Administrated G-Suite admin console for managing all Google Workspace services, such as maintaining devices, changing security settings, adding/removing custom accounts. • Maintained business integrity and secured confidential information by revoking account access from terminated associates.• Enhanced corporate network security by creating and compiling a list of approvers for various network shares.

Improved cyber incident response preparedness as well as reduced the impact of cyberattacks via on-time response to incidents that were submitted to the Command Center. Minimized the downtime associated with the Windows-as-a-service update along with producing monitors for tracking application versions in SolarWinds for software supporting critical systems.• Augmented the health, availability, and performance of business applications and server infrastructure by designing innovative SolarWinds dashboards that presented the status of all devices at a plant.• Efficiently designed solar winds monitors for tracking critical system components and diagnosing technical issues.

• Assist with increasing number of repair customers• Diagnose problems that occur on customer computers• Take detailed notes on all repairs performed in store• Maintain organization of customer computers and repair area

• Maintain technology equipment throughout the college• Assist students and faculty with any technology issues• Manage tickets submitted to the Service Desk• Setup equipment for any event held at the college

• Built relationships with customers that came in to have computers repaired• Input computer and customer information into the work order system• Diagnosed issues on devices that were brought into the store• Performed repairs on customer devices and left detailed notes on actions taken