Dylan Rickmers Email & Phone Number

Seattle, Washington, United States

As the Lead, Enterprise Solutions Delivery I am responsible for leading and directing the design and operation of enterprise computing applications for a globally distributed engineering team. I implement solutions that standardize and enhance the employee experience while partnering with key executive stakeholders across the Enterprise Services organization as well as maintaining vendor relationships. During implementation projects I serve as the primary liaison between the business, vendor… Show more As the Lead, Enterprise Solutions Delivery I am responsible for leading and directing the design and operation of enterprise computing applications for a globally distributed engineering team. I implement solutions that standardize and enhance the employee experience while partnering with key executive stakeholders across the Enterprise Services organization as well as maintaining vendor relationships. During implementation projects I serve as the primary liaison between the business, vendor, and 3rd party consultants.Led a team that administered a 15,000 device MDM Intune environment consisting of Windows, Mac, iOS, and Android operating systems by applying conditional accessing policies, installing required company applications and enforcing security configuration and compliance policiesReduced on-premise requirements and infrastructure for 6+ different monitoring solutions by implementing equivalent cloud based systemsAutomated user lifecycle processes for joiners, movers, and leavers that reduced human efforts by 98% by building out role based access controls (RBAC) to create, assign and eventually remove accounts and permissions based on job functions driven by a HRMS system Show less

Seattle, Washington, United States

As a Senior Technical Program Manager, I work with executive sponsors to identify business processes and/or system inefficiencies that can be improved or automated by adapting new technologies. Using my background in a plethora of different systems I serve as a valuable SME in building project plans and aligning resources to solve business needs. Depending on managements strategy, I am forced to balance many concurrent projects at one time that vary in scope, scale, and complexity. On top of… Show more As a Senior Technical Program Manager, I work with executive sponsors to identify business processes and/or system inefficiencies that can be improved or automated by adapting new technologies. Using my background in a plethora of different systems I serve as a valuable SME in building project plans and aligning resources to solve business needs. Depending on managements strategy, I am forced to balance many concurrent projects at one time that vary in scope, scale, and complexity. On top of outputting high quality, through work, I strive to build lasting relationships throughout the organization due to the fact the span of my role reaches throughout many different cross functional departments.Managed global cloud migration efforts across 10 worldwide office locations and 5000+ devices to implement a standardized a cloud based printing solutionRemoved on-premise domain dependencies for 5000 remote end user devices by introducing Windows Autopilot and Azure Active Directory joined devicesOptimized a neglected 7600 user Okta instance by achieving a 99.9% MFA adoption and reducing operating costs by $200K annually Show less

As the Business Technology Program Manager I execute marquee projects with an emphasis on optimizing global processes. I act as a product and process subject matter expert to guide support teams on effective troubleshooting. I build and nurture strong relationships with internal stakeholders, vendors, 3rd party implementation partners and any other resources vital to success. I effectively translate business needs from various sources into effective and efficient technical solutions. I am able… Show more As the Business Technology Program Manager I execute marquee projects with an emphasis on optimizing global processes. I act as a product and process subject matter expert to guide support teams on effective troubleshooting. I build and nurture strong relationships with internal stakeholders, vendors, 3rd party implementation partners and any other resources vital to success. I effectively translate business needs from various sources into effective and efficient technical solutions. I am able to balance rolling up my sleeves and diving into the technical components of a problem while maintaining a focus on high level strategic priorities.I work hard to keep collaborative efforts light and fun but fully focused on creating value which shows in the commitment people bring to achieving our goals.Migrated 5000 employees, including a 600 personal call center, to a cloud telecommunication solution in 3 months to support a fully remote workforce by bridging connections between vendor implementation teams and the businessUnified 3 different CRM systems into a single global Salesforce instance with 600 users, 200,000 accounts, and over 1 million contacts by leading data migration efforts, aligning cross-functional team processes, and directing 3rd party consultants.Expanded adoption of a SAAS customer service ticketing solution to 7 different teams in 10 months by architecting processes, migrating 500,000+ records and training 1300 usersIntroduced a Project Management SAAS solution for client implementations that spanned 4 PMO teams, 30 project managers, and 200 resources by understanding needs, performing product comparisons, and ultimately architecting the system Show less

Seattle, Washington

Seattle, Washington

Seattle, Washington

Seattle, Washington

-Work independently and as a part of a team to oversee consulting services and technology assistance to all students, staff, and technology at the University of Washington. -Perform administrative tasks including scheduling, interviewing, and all tasks necessary to ensure a fully functional lab.-Consult on operations of PC and Apple hardware and software on public and private computers.-Provide superior customer service through phone, email, and face-to-face interaction in a… Show more -Work independently and as a part of a team to oversee consulting services and technology assistance to all students, staff, and technology at the University of Washington. -Perform administrative tasks including scheduling, interviewing, and all tasks necessary to ensure a fully functional lab.-Consult on operations of PC and Apple hardware and software on public and private computers.-Provide superior customer service through phone, email, and face-to-face interaction in a professional manner.-Create detailed reports, templates, and filters through ServiceNow to increase performance and productivity. Show less

Maintained and operated a variety of different videoconferencing studios located all over the University of Washington campus. Operated a variety of cameras, recorders, monitors, audio equipment, computers, and other electronic equipment. Troubleshot audio and video issues and unplanned client requests in an efficient, professional manner in time sensitive situations.

Master Of Business Administration - Mba, Business Administration And Management, Finance

Bachelor Of Science (B.S.), Materials Science And Engineering

Activities and Societies: Pi Kappa Alpha, SAMPE, Husky Marching Band, INMM,

Education record

Activities and Societies: Phi Theta Kappa