Dylan Maloni Email & Phone Number

• Monitor data center infrastructure and client managed services using IBM Tivoli / Netcool event management software• Service client requests such as Windows and Linux patching and OS troubleshooting, assistance with cloud administration and coordinating break/fix for infrastructure in VMware vSphere, drafting policy changes on Juniper SRX firewalls• Became the only Tier 1 Analyst to be a matter expert in two-factor authentication product (Gemalto Safenet Authentication Service) and provide assistance with infrastructure upgrades, troubleshooting issues, and writing internal documentation

Greater Pittsburgh Area

• Checked in customers and vendors following strict access control protocols for data center facility access• Conducted routine data center facility and core infrastructure inspections and audits for signs of potential trouble• Performed remote assistance for customers with colocation such as server reboots, drive replacements, and cable replacements• Worked with engineers on supporting a new two-factor authentication product and was a go-to person to assist with troubleshooting

Columbus, Ohio

As part of the Web Middleware Operations team, I learned more about Linux administration and enterprise systems. I periodically fulfilled service requests for the level 2 support team, and tested Oracle WebLogic training labs prior to team training sessions as the team transitioned WebLogic into a standard middleware product for Nationwide. I also learned Python and helped write a script for our team to audit admin/sudo rights on servers our team has access to. I also participated in the Nationwide Hackathon with a team of interns where I worked on front-end development for a web app using the Bootstrap HTML and CSS framework.

Athens, Oh

Concessions Manager - Memorial Auditorium (November 2014 - April 2016)• Maintain inventory and cash deposits • Train new ushers and concessions workers• Manage teams of up to 8 concessions workers during large shows at the auditorium• Complete post-sales Excel reports on sales and inventoryUsher Manager - Commencement May 2015• Trained and provided guidance for a small group of 4 swing ushers• Assisted patrons with any questions, concerns, and complaints regarding the event Usher & Concessionaire (August 2013 - present)• Assist patrons with any questions or concerns that arise.• Handle crowd control at football games and other sporting events.• Handle cash sales of concessions at various events and concerts.• Help with load-in and set-up of large events.

Robinson, Pa