Dylan Schaefer Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Il

-Board member for non profit theatre company.-Organized and allocated funds.-Plays a key role in fundraising efforts. Helps to identify fundraising opportunities and donors.-In coordination with artistic ensemble, manages and participates in all social media marketing and communications.-Manages the professional relationship between the Board of Directors and Artistic Ensemble.-Assisted in the creation of seasonal business plan, setting fundraising goals and allocating funds towards artistic development.-Assists with promotion of events and productions.-Coordinates with other board members to establish a cohesive voice to represent Otherworld Theatre in the community.

Chicago, Illinois

Chicago, Il

Chicago, Il

-Integral member of the Rooms Division management team of the largest Chicago hotel with over 2,000 guest rooms and an annual occupancy of greater than 80%.-Implemented guest service strategies and programs to better serve guest needs during a massive hotel-wide public areas renovation.-Key liaison between multiple departments and divisions to ensure all around guest satisfaction.-Oversaw, cultivated and maintained relationships with Hyatt’s top level clientele including all direct communication, special arrangements, events, problem resolution and day to day operations of VIP services.-Experience with managing large group and convention business with a particular emphasis on association and company VIP’s.-Utilized social media tools such as Revinate, New Brand Analytics and Sprout Social.-Managed vendor relations, specifically in regards to VIP services such as VIP transportation, and VIP collateral (key packets, informational cards, letters).-Detailed experience with use and application of various enterprise wide software and databases as well as data and metrics survey applications.-Oversaw a 6.4% increase in VIP service score year over year.-Assisted with managing and providing training and coaching for greater than thirty full time agents, supervisors and coordinators and was responsible for development, training and mentoring to two Front Office Supervisors.-Supported all areas of guest services through constant guest interaction as well as coordination and communication between multiple departments and third party vendors.-Supported up to fifteen managers on a daily basis and greater than thirty managers on a weekly basis.

Rosemont, Il

-Provided superior guest services and coordinated with the operations team to provide a guest experience that exceeded expectations.-Assisted in rollout of iPad check in and lab hotel innovation.-Provided problem resolution and followup while properly documenting situations and areas of opportunity for Front Office Management.-Experience with industry specific software and systems.-Recognized as top customer service performer by guests and upper management.-Supported up to four managers on a daily basis and greater than ten managers on a weekly basis.

Doctor Of Law - Jd

Bachelor Of Arts (Ba), Theatre/Acting, 3.8

Graduated with Honors

Comedy Studies

Graduate of the Second City Comedy Studies program in coordination with Columbia College Chicago.

Education record

Activities and Societies: Marching Band, Concert Choir, Theatre, Thespian Troupe, Symphony Band