Dylan Sung Email & Phone Number

Burnaby, BC, CA

Vancouver, British Columbia, Canada

• Implemented a real-time permission-checking solution using FileNet API and Access Control Lists, improving application security by enhancing access control for 1000s of confidential documents and over 100 active users
• Optimized web application’s search feature by re-engineering SQL query builder used for API GET requests, which led to an improvement in query performance and 15% reduced response times
• Architected SQL Server Reporting Services for FileNet Content Engine, migrating existing reports and creating new ones with Microsoft Report Builder, resulting in a modular solution with a simple interface for 4 teams
• Provided ongoing support for legal team’s document management software, resolving critical bugs anddeploying server patches without business interruptions to over 70 lawyers

Burnaby, British Columbia, Canada

• Handled a marker shortage during final exam period by taking on additional responsibilities, ensuring the timely submission of final grades for 150 students within a 2-day window
• Analyzed poorly performing course assignments and suggested improvements, leading to updated lab activities and term projects over 5 semesters, which enhanced curriculum fit and student performance

• Developed.NET server to automate the parsing and generation of electronic data interchange (EDI) files, allowing 300-500 work orders across 6 unique freight-based clients to operate daily
• Monitored automation logs for corrupted files, identified unusual patterns, corrected file formats, andprevented incorrect database entries, averting potential losses of 1000s of dollars.
• Created a CRM interface with read/write capabilities to handle different database schemas, adding a toggle to separate new and old interfaces, improving CRM scalability and enabling partnerships with 2 companies

Oita, Japan

• Developed lesson plans that could be scaled for class sizes between 20-40 students, resulting in on-time delivery of marks and content
• Formed a debate club helping students with public speaking, resulting in better participation
• Coached students with university entrance interviews and exams, resulting in over 80% placements

Vancouver, British Columbia, Canada

• Assisted with product transition to SaaS through email and phone, resulting in over 40 satisfied clients daily

Vancouver, Canada Area

• Assisted customers in resolving unsatisfactory customer experiences
• Recorded daily park revenues, updating hourly for accurate representations
• Updated customers with any new park information

Diploma, Computer Technology/Computer Systems Technology, 94%

Activities and Societies: Coding 4 All: Vice President

Bachelor Of Science (B.Sc.), Chemistry, 3.5