Dylan Walter

Dylan Walter Email and Phone Number

Operations Support Manager @ Verizon
Rapid City, SD, US
Dylan Walter's Location
Rapid City, South Dakota, United States, United States
Dylan Walter's Contact Details

Dylan Walter work email

Dylan Walter personal email

n/a
About Dylan Walter

Dylan Walter has built an impressive career over more than 14 years at Verizon, demonstrating unwavering dedication to process improvement and enhancing customer experiences. His career is marked by deep expertise in identifying inefficiencies and challenges, employing data-driven insights to excel as a subject matter expert in various roles. Dylan's ability to foster meaningful connections across the organization has cultivated a profound understanding of the business landscape, enabling him to devise innovative solutions for complex business challenges.Known for his ability to assimilate information and collaborate effectively, especially in retail and operations management, Dylan has made invaluable contributions to numerous retail stores, projects, and trials over the past decade. His focus on continuous personal and professional growth has established him as a respected mentor and coach, having guided and supported a multitude of direct reports and other individuals at Verizon.Dylan's unrelenting commitment to excellence is evident in the numerous awards and accolades he has received throughout his career. He is a staunch advocate for enhancing individual and organizational performance, aiming to deliver unparalleled experiences for employees and customers.Beyond his professional pursuits, Dylan is a multifaceted enthusiast with a passion for reading, creative writing, and woodworking. He finds solace and rejuvenation in outdoor activities like camping, kayaking, and fishing, embracing the tranquility of nature. His refined whiskey collection speaks to his appreciation for history, craftsmanship, and memorable moments. As a gaming enthusiast, Dylan enjoys exploring virtual worlds and connecting with fellow gamers, embracing the social and interactive aspects of the medium.

Dylan Walter's Current Company Details
Verizon

Verizon

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Operations Support Manager
Rapid City, SD, US
Website:
verizon.com
Employees:
97920
Dylan Walter Work Experience Details
  • Verizon
    Operations Support Manager
    Verizon
    Rapid City, Sd, Us
    View
  • Verizon
    Retail Operations Senior Analyst
    Verizon Apr 2019 - Present
    Basking Ridge, Nj, Us
    As a crucial collaborator with District and General Managers, my primary responsibility is providing ongoing business process support and expertise for various programs and tools. I identify opportunities and drive continuous improvement to achieve exceptional business results.My role involves delivering comprehensive training, reporting, and troubleshooting support for programs and tools, ensuring effective communication and alignment with other leaders. I take pride in leading the implementation of pilots and trials to enhance the retail experience, thereby elevating customer satisfaction. Utilizing my expertise in operations, I proactively identify areas for improvement, minimizing risk and shrinkage while maximizing profitability in my assigned territory.As a skilled manager, I spearhead process improvements in retail merchandising, inventory management, and systems, optimizing our retail operations. I help ensure transparency and informed decision-making by providing regular operational updates to retail leadership.Conducting field visits independently and with other Senior Analysts, I stay closely connected to on-the-ground realities, gaining valuable insights. I continuously challenge myself and my team to innovate, driving business success and delivering exceptional results in the ever-changing retail landscape. My dedication and expertise significantly contribute to our growth and success, enhancing the retail experience for our valued customers.
    View
  • Verizon
    General Manager
    Verizon May 2017 - Apr 2019
    Basking Ridge, Nj, Us
    As a retail General Manager, I am entrusted with a broad range of critical responsibilities to ensure the store's success under my leadership. My main focus is developing and driving my team to achieve key performance objectives, with a keen eye on financial, budget, and sales reporting. I diligently keep track of company and market promotional elements to maintain a competitive edge.In terms of staff management, I play a vital role in developing, training, and coaching the sales team to deliver high-performance results. Making crucial decisions related to hiring, promotions, and disciplinary actions falls within my purview. I assess individual and collective achievements to optimize team performance and develop relevant developmental plans to address competency gaps.Customer retention is a top priority, and I work tirelessly to identify and implement practical retention tools for the retail store. Ensuring customers receive top-notch service is paramount, and I provide that every interaction is characterized by courtesy and professionalism. When customer complaints arise, I handle them with empathy and a sense of urgency, resolving issues promptly.I am responsible for adhering to company standards, encompassing budgeting, forecasting, managing inventory levels, and analyzing inventory turnover. My meticulous approach ensures compliance with physical control standards, safeguarding valuable assets.I maintain an up-to-date knowledge of all wireless products and services, industry trends, and competitive developments to stay ahead of the game. I actively share these insights with the team, reinforcing their understanding and motivation to excel.
    View
  • Verizon
    General Manager
    Verizon Jul 2015 - May 2017
    Basking Ridge, Nj, Us
    As a retail General Manager, I am entrusted with a broad range of critical responsibilities to ensure the store's success under my leadership. My main focus is developing and driving my team to achieve key performance objectives, with a keen eye on financial, budget, and sales reporting. I diligently keep track of company and market promotional elements to maintain a competitive edge.In terms of staff management, I play a vital role in developing, training, and coaching the sales team to deliver high-performance results. Making crucial decisions related to hiring, promotions, and disciplinary actions falls within my purview. I assess individual and collective achievements to optimize team performance and develop relevant developmental plans to address competency gaps.Customer retention is a top priority, and I work tirelessly to identify and implement practical retention tools for the retail store. Ensuring customers receive top-notch service is paramount, and I provide that every interaction is characterized by courtesy and professionalism. When customer complaints arise, I handle them with empathy and a sense of urgency, resolving issues promptly.I am responsible for adhering to company standards, encompassing budgeting, forecasting, managing inventory levels, and analyzing inventory turnover. My meticulous approach ensures compliance with physical control standards, safeguarding valuable assets.I maintain an up-to-date knowledge of all wireless products and services, industry trends, and competitive developments to stay ahead of the game. I actively share these insights with the team, reinforcing their understanding and motivation to excel.
    View
  • Verizon
    General Manager
    Verizon Sep 2014 - Jul 2015
    Basking Ridge, Nj, Us
    As a retail General Manager, I am entrusted with a broad range of critical responsibilities to ensure the store's success under my leadership. My main focus is developing and driving my team to achieve key performance objectives, with a keen eye on financial, budget, and sales reporting. I diligently keep track of company and market promotional elements to maintain a competitive edge.In terms of staff management, I play a vital role in developing, training, and coaching the sales team to deliver high-performance results. Making crucial decisions related to hiring, promotions, and disciplinary actions falls within my purview. I assess individual and collective achievements to optimize team performance and develop relevant developmental plans to address competency gaps.Customer retention is a top priority, and I work tirelessly to identify and implement practical retention tools for the retail store. Ensuring customers receive top-notch service is paramount, and I provide that every interaction is characterized by courtesy and professionalism. When customer complaints arise, I handle them with empathy and a sense of urgency, resolving issues promptly.I am responsible for adhering to company standards, encompassing budgeting, forecasting, managing inventory levels, and analyzing inventory turnover. My meticulous approach ensures compliance with physical control standards, safeguarding valuable assets.I maintain an up-to-date knowledge of all wireless products and services, industry trends, and competitive developments to stay ahead of the game. I actively share these insights with the team, reinforcing their understanding and motivation to excel.
    View
  • Verizon
    General Manager
    Verizon Jun 2013 - Sep 2014
    Basking Ridge, Nj, Us
    As a retail General Manager, I am entrusted with a broad range of critical responsibilities to ensure the store's success under my leadership. My main focus is developing and driving my team to achieve key performance objectives, with a keen eye on financial, budget, and sales reporting. I diligently keep track of company and market promotional elements to maintain a competitive edge.In terms of staff management, I play a vital role in developing, training, and coaching the sales team to deliver high-performance results. Making crucial decisions related to hiring, promotions, and disciplinary actions falls within my purview. I assess individual and collective achievements to optimize team performance and develop relevant developmental plans to address competency gaps.Customer retention is a top priority, and I work tirelessly to identify and implement practical retention tools for the retail store. Ensuring customers receive top-notch service is paramount, and I provide that every interaction is characterized by courtesy and professionalism. When customer complaints arise, I handle them with empathy and a sense of urgency, resolving issues promptly.I am responsible for adhering to company standards, encompassing budgeting, forecasting, managing inventory levels, and analyzing inventory turnover. My meticulous approach ensures compliance with physical control standards, safeguarding valuable assets.I maintain an up-to-date knowledge of all wireless products and services, industry trends, and competitive developments to stay ahead of the game. I actively share these insights with the team, reinforcing their understanding and motivation to excel.
    View
  • Verizon
    Retail Sales Manager
    Verizon Jul 2011 - May 2013
    Basking Ridge, Nj, Us
    As a retail General Manager, I am entrusted with a broad range of critical responsibilities to ensure the store's success under my leadership. My main focus is developing and driving my team to achieve key performance objectives, with a keen eye on financial, budget, and sales reporting. I diligently keep track of company and market promotional elements to maintain a competitive edge.In terms of staff management, I play a vital role in developing, training, and coaching the sales team to deliver high-performance results. Making crucial decisions related to hiring, promotions, and disciplinary actions falls within my purview. I assess individual and collective achievements to optimize team performance and develop relevant developmental plans to address competency gaps.Customer retention is a top priority, and I work tirelessly to identify and implement practical retention tools for the retail store. Ensuring customers receive top-notch service is paramount, and I provide that every interaction is characterized by courtesy and professionalism. When customer complaints arise, I handle them with empathy and a sense of urgency, resolving issues promptly.I am responsible for adhering to company standards, encompassing budgeting, forecasting, managing inventory levels, and analyzing inventory turnover. My meticulous approach ensures compliance with physical control standards, safeguarding valuable assets.I maintain an up-to-date knowledge of all wireless products and services, industry trends, and competitive developments to stay ahead of the game. I actively share these insights with the team, reinforcing their understanding and motivation to excel.
    View
  • Verizon
    Assistant Retail Sales Manager
    Verizon Sep 2010 - Jul 2011
    Basking Ridge, Nj, Us
    As the Assistant Sales Manager, I hold a pivotal role in driving the sales team's success and achieving outstanding results. My primary responsibility is to lead the team in surpassing assigned quotas while effectively managing churn. I closely monitor individual and group performance, identifying areas for improvement and implementing development plans to narrow competency gaps. Ensuring the retail area storefront, merchandise, and literature align with the merchandising plan is paramount.In terms of staffing and employee relations, I develop, train, motivate, and coach the sales team to deliver high-performance results. I carefully analyze the store's staffing needs, making informed hiring and promotion decisions.Reporting is crucial in my responsibilities, as I am accountable for financial and sales reporting. I manage cash and inventory levels to ensure smooth operations. I consistently monitor daily sales results and activities, diligently working to meet sales, retention, and compliance objectives.Customer retention is a top priority, and I take every measure to maintain and expand the existing customer base while managing churn. A guiding principle is ensuring customers and prospective customers receive exceptional treatment marked by courtesy and professionalism. In handling escalated customer complaints, I address them promptly and empathetically, seeking resolutions that leave a positive impact.I stay well-informed about the company and market promotional elements, wireless products and services, and industry and competitive trends. Sharing these insights with the team helps reinforce their understanding and motivation to excel.
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  • Verizon
    Retail Sales Representative
    Verizon Aug 2009 - Aug 2010
    Basking Ridge, Nj, Us
    As a Retail Sales Representative, my responsibilities revolve around achieving and surpassing set targets for net activations, customer renewals, accessories, handsets, and enhanced services. I am adept at demonstrating equipment functions and network capabilities, enabling me to perform rate package evaluations and recommend solutions that benefit both the company and the customer. Engaging with customers throughout the store, I showcase products effectively to execute successful sales.Customer retention is a key focus area, and I take measures to maintain and expand the existing customer base while managing churn. My role involves proactively contacting existing customers for contract renewals and identifying upsell opportunities for data, accessories, and handsets. Ensuring customer satisfaction is paramount, and I address all customer issues and concerns promptly and empathetically.In addition, I am responsible for accurately processing customer transactions and performing daily cash receipt audits and reconciliations, ensuring smooth order processing and financial accuracy.To excel in my role, I continuously update my knowledge of all store functions, wireless products and services, and industry and competitive trends. Attending relevant training and meetings is a regular part of my commitment to staying informed and delivering top-notch service.
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  • West River Whiskey
    Owner, Publisher, And Founder
    West River Whiskey Dec 2019 - Present
    Rapid City, Sd, Us
    Founder & Publisher at West River Whiskey | Whiskey Media Expert | Podcast Producer | Spirits News & Reviews AuthorityOwner, founder, and publisher of West River Whiskey, a specialized media group dedicated to all things whiskey. We don't make whiskey; we expertly report on it. Our focus is on delivering the latest news, insightful reviews, engaging podcasts, and authoritative publishing in the whiskey world.At West River Whiskey, our mission is to be the premier source of whiskey information and entertainment. Whether it's breaking news in the whiskey industry, deep-diving into the nuances of whiskey tasting and distilleries, or producing captivating podcasts for whiskey enthusiasts, we work to be at the forefront of whiskey media.
    View
  • Utilibyte
    Company Owner
    Utilibyte Mar 2021 - Jul 2023
    Owner of Utilibyte, a leading IT and computer specialties company based in Rapid City, SD. With a passion for technology and a deep understanding of the ever-evolving IT landscape, I established Utilibyte to provide top-tier IT solutions and specialized computer services.
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  • Spartannash
    Department Manager
    Spartannash Aug 2007 - Mar 2009
    Grand Rapids, Mi, Us
    View
  • Arby'S
    General Manager - At Large
    Arby'S Sep 2006 - Jul 2007
    Atlanta, Georgia, Us
    Float store manager for Carish, Inc., an Arby's Franchise based out of Minnesota.
    View
  • Applebee'S Neighborhood Grill + Bar
    Assistant General Manager/Kitchen Manager
    Applebee'S Neighborhood Grill + Bar 2004 - 2006
    Pasadena, California, Us
    View
  • The Wendy'S Company
    General Manager
    The Wendy'S Company Feb 2002 - Jul 2004
    Dublin, Ohio, Us
    View

Dylan Walter Education Details

  • Strayer University
    Strayer University
    General
  • Bellevue University
    Bellevue University
    Management And Operations
  • Peru State College
    Peru State College
    Political Science

Frequently Asked Questions about Dylan Walter

What company does Dylan Walter work for?

Dylan Walter works for Verizon

What is Dylan Walter's role at the current company?

Dylan Walter's current role is Operations Support Manager.

What is Dylan Walter's email address?

Dylan Walter's email address is dy****@****zon.com

What schools did Dylan Walter attend?

Dylan Walter attended Strayer University, Bellevue University, Peru State College.

Who are Dylan Walter's colleagues?

Dylan Walter's colleagues are Sairam Surapaneni, Josh Cedillo, Do Thi Huong Lan, Penny Melson, Steve Kemp, Sarah Leymaster, Shannon Croley.

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