Travis Behn Email & Phone Number

Baltimore, Maryland Area

Senior Engineer- Program Manager (2007-2017) Direct Program Management responsibility for Verizon Switched Ethernet Service. Including project strategy, budgeting, planning, monitoring and closing. Managed organizational budgets ranging from $63 million to $115 million• Completed large scale infrastructure projects including network deployments, installs, grooms and augments• Implemented complex technical projects using industry best practices, PMI Standards and Agile methodologies • Managed and directed multiple cross functional project teams simultaneously• Identified growth opportunities and met customer needs through performing Capacity Management Analysis• Performed Data Traffic Engineering, Network Forensics and Analysis to ensure diversity adherence• Improved network efficiency by project managing circuit/ system migrations to Next Generation Networks• Saved company $18 million by developing migration program by utilizing existing capacityManager (2001-2007) • Managed Project Management team responsible for large scale network migration projects• Managed 24x7 Network Operations Center providing surveillance and trouble resolution for interactive video service• Both Organizations achieved ISO9000 CertificationData Service Manager (2000-2001) • Provided direct service and account management support to enterprise data customers• Ensured high level of customer satisfaction serving as customer advocate and escalation point of contact• Proactively managed Service Level Agreements. Developed Action Plans and provided issue resolution via customized dashboards and Root Cause analysis reports• Coordinated, facilitated and managed meetings with internal and external clients and stakeholdersCustomer Service Supervisor (1998-2000) • Supervised and directed network technicians in a control center environment• Provided individual coaching, training and technical direction to team and effectively allocated staff resources

Rockville, Md

Telecomm Aug 2018 – Nov 2018• Project Management responsibilities for the Enterprise Infrastructure Solution (EIS) Transition Project for the Center for Medicare and Medicaid Services (CMS)• Project team developed the Fair Opportunity (FO)/Request for Proposal (RFP) solicitation document for the transition of telecomm services from Networx to EIS• Worked with Federal Client Transition Manager and multiple telecommunications vendors to develop, update and maintain telecomm circuit and transition inventory reports• Identified, analyzed, and documented business requirements for CMS telecomm transition project • Coordinated with GSA team to ensure federal guidelines were met• Developed network architecture diagrams and call volume reports• Developed Acquisition Plan, transition pricing worksheet and evaluation criteria for vendor selection• Worked with proposal and technical writing team to create, update and finalize Statement of Work (SOW) document required for the final RFP submission• Coordinated inventory validation activities and maintained transition inventory• Developed and delivered the weekly and monthly project status reports• Collaborated with customer project executive, solutions architect and data manager to develop system migration strategy• Worked closely with federal government customer with data collection, order processing, inventory management, invoice upload and reconciliation, billing audits and disputes, technology upgrades, and contract transitions. • Responsible for the review and analysis of telecom inventory, bills, service order information, inventory audits, and interaction with telecom carriers. • Created reports associated with pricing, cost management, inventory, project status, and intra-agency billing

Bachelor Of Science - Bs, Finance And Financial Management Services

Advanced Project Management Certification, Project Management

Master'S Certificate In Project Management, Project Management

Project Management Professional (Pmp) Certification (Jul 2005), Project Management