Harsha Reddy Email & Phone Number

Columbus, Ohio, United States

• Experience in administering, configuring, developing, and customizing ServiceNow and related integrations.
• Translated business requirements into functional requirements and created stories in agile development.
• Enabled Project Portfolio Management (PPM) to create & manage stories in agile development for custom application in ServiceNow platform.
• Worked with Stakeholders to create Business Use cases for analyzing business, functional, system requirements during the design phase of project to achieve business goals.
• Created Forms & tables with the required fields & organized them into relevant sections as per client requirements in ServiceNow instance.
• Configured flow designers, Triggers in ServiceNow application & used sub flows with large flows in order to reduce load and also keep thing easier to understand.

• Client: Alberta Trailer Company (ATCO)
• Collaborated with stakeholders to gather requirements, perform system analysis and propose appropriate ServiceNow configurations and customizations.
• Developed custom ServiceNow application, modules and workflow to automate business process and improve operational efficiency.
• Integrated ServiceNow application with third-party systems and applications via APIs to ensure seamless data flow and system interoperability.
• Integrated (inbound & outbound) ServiceNow application with SAP using Scripted Rest API, Business rules, Flow based outbound, and tested using SOAP UI, Postman.
• Participated in Bi-weekly demos with client Subject Mater experts (SMEs) to display & perform an end-to-end application walk through.

• Service now developer
• Responsible for coding, testing, implementing, maintaining and support changes in the Global Voice Service application.
• Maintenance and continuous improvement of the process, standards, policies, working methods and tools in Global voice Service.
• Build the ServiceNow tables, forms, groups as per the requirements to meet the business requirements.
• Designed a Global Voice Service form layout and modified the user interface using UI Actions and UI Policies.
• Created Global Voice Service Workflows and Flow Designers for Jabber, FAC and Fixed Phone services.

• Responsible for developing technical solutions on ServiceNow platform to satisfy the business needs and core system configuration.
• Customized ServiceNow application and facilitated rollout of new application and modules.
• Involved in redesign the workflows using ServiceNow workflow editor for Emergency, Standard and Normal changes.
• Responsible for the development of change management using workflows, Business rule and client customization scripts. Automation of approvals and Change process was achieved by using task-based approach with Run.
• Gathered requirement from stake holders for attributes needed to develop change management module.
• Documented all implementations and best practices defined within team. Developed new user interface and fix bugs in change management.

• ServiceNow Admin & Developer
• Created a custom application Event attendance Management in ServiceNow platform
• Created a table “Student” from ‘create from scratch’ extend task table.
• Added many attributes or fields in the student table containing details like-
• Name, Id number, Section, Branch, Year, HOD Name, HOD Mail, Class In charge, No of Events
• Created sections on the form & used Client Script to show & hide sections