Fleet ManagementCoordinate servicing of vehicle and trailer assets, including MOTs, tail lift, fridge, retorques, etc. To minimise operational inefficiencies caused by stood-down assets and maintain safety standards.Track defects throughout asset lifetime and claim on insurance/agency negligence/manufacturer warranties' where possible to minimise business cost.Operational Efficiency & Achieving KPIsDrove a re-rostering initiative to reduce driver waiting time by reassigning drivers and adjusting agency requirements - saving £7,000 per week in non-productive hours.Challenge agency MUP figures, minimising business costs relating to agency driver mistakes.Proactively adapting to resource gaps created by challenging and dynamic customer requirements - ensuring that available resources are most efficiently utilised and expected customer KPIs are achieved.Stakeholder CommunicationDaily meetings and comms with upper management and customers (Arla and IKEA) to maintain rapport and manage expectations.Leadership and Team DevelopmentArrange bi-monthly 1-2-1 meetings to develop driver skills and enhance performance, ensuring compliance with the latest regulatory and safety standards.Chaired 14 Q&As / disciplinary investigations into driver performance/misconduct, maintaining driver quality and business integrity.Roster new drivers and re-roster existing drivers. Resolving conflict between driver contracts and customer requirements - Avoided the redundancy of 17 drivers over the last two re-roster initiatives.Regulatory ComplianceKeep all drivers compliant with WTD and other regulations, ensure their driving cards are up-to-date, and investigate any infringements. Monitor Tachomaster for misuse of POA and rest.

Trained and experienced in how to manage all Team Leader roles, including Outbound, Inbound and Sortation.Experience in managing between 3 and 30 agency staff.Active member of the Continuous Improvement Team.Responsible for finding and fixing scanning errors, identifying mismatched physical and virtual counts, and leading investigations into missing stock.Full understanding of all Amazon warehouse systems as used in STN9, providing a broad knowledge base to troubleshoot, resolve errors and improve efficiency.

Proficient use of specialised warehouse management systems (WINS and RF) as well as extensive use of Excel to create accurate reports on current stock levels as well as investigations into missing and excess stock and making important decisions on whether stock should be written off/back.Responsible for identifying errors caused by other departments and mitigating any negative impact on the day-to-day running of the warehouse caused by such errors.Given broad responsibilities across the warehouse, including being trained on; reach truck operation, admin duties, stock adjustments, report making, pullbacks, put-away, Ecom picking, replenishment, counting/wrapping/loading pallets & cages, unloading, splitting and booking in.