Zung Do Email & Phone Number

◊ 2022 achievements: 95.77% Forbes Travel Guide Quality Assessment, 93.93% Arrival Experience, top 10 resorts/hotels in Phu Quoc on TripAdvisor.◊ Recruited and trained the Regent Experience Agents team, the brand hallmark of Regent, who serve as guests’ main contact point from pre-arrival to departure, proactively curate guests’ journeys and monitor their.

Phú Quốc, Kien Giang, Vietnam

◊ Pre-opening experience: worked with Front Office section leaders and Front Office Manager to develop SOPs, pre-opening training plans, and action plans for 02 service-trial stays before the resort’s soft opening in April 2022

Hanoi

◊ Organized logistical arrangements for political delegations, luxury events, and incentive groups, namely US Secretary of States Visit, Grand Opening of Hublot Vietnam, French Prime Minister Delegation, and Grand Opening of Patek Philippe Vietnam, within the scope of hotel operations (accommodations, transportation, F&B, etc)◊ Together with other.

◊ Coordinated all hotel departments to prepare for special events and F&B projects such as Michelin Chef Dinners, Festive Season preparation, etc.◊ Assisted and reported directly to Resident Manager to manage hotel operational projects.◊ Controlled restaurant reservations to optimize revenue. ◊ Formalized business activations with key beverage suppliers.◊.

◊ Rotated among different F&B Outlets.◊ Formalized communication and reservation process of Festive Season. Managed Festive bookings for all outlets.

Sofitel Plaza Hanoi

◊ Front Office: led shift at reception and achieved top up-seller after a 3-monthtraining. ◊ Inspired Meeting Concierge: channeled BEOs from Sales to operation departments; followed-up with guests before and after events; assisted Banquet Team on-site.

Sofitel Plaza Hanoi