Dániel A. Email & Phone Number

Pécs

• I undertook a multifaceted role that encompassed test management for web and mobile applications. I crafted comprehensive test books, ensuring the quality and functionality of our deliverables met standards.
• Authored user stories and functional lists, contributing to the clear definition of project requirements and specifications. This involved understanding of both user needs and technical functionalities.
• Managed project communication efficiently by keeping constant contact with customers through platforms such as Jira and Trello. This involved maintaining open channels for feedback, requirements clarification, and.
• Utilized Jira and Trello for effective project management, consistently updating tasks and ensuring that project information was up-to-date. This proactive approach facilitated streamlined workflows and enhanced.

Budapest, Hungary

• As the transition lead for the DACH region, we managed the service desk transition for over 9000 users, ensuring a smooth and efficient onboarding experience.
• Facilitated knowledge transfer sessions with local IT support teams for country-specific and global onboarding, contributing to a seamless integration of new processes and technologies.
• Delivered daily and weekly status reports to client leadership and stakeholders, during these meetings provided comprehensive insight into the progress, goals and dependencies of the Service Desk migration.
• Collaborated with transition and project managers to coordinate upcoming tasks, thoroughly tracking project phase deadlines for timely execution.
• Reviewed and tested support tools, documenting access request flows to enhance operational efficiency and support team productivity.
• Developed various dashboards with filtered reports (SLA, KBA, Hardware and Network equipments, 3 strike rule), empowering Service Desk analysts to handle tickets more efficiently and expedite issue resolution.

Pécs, Hungary

• Monitoring the event management systems
• Monitoring the availability of systems (Server & Message Monitoring)
• Implementing corrective actions in response to alerts
• Opening incident tickets
• Reaching out to major incident managers as per the severity of the problem
• Involving the appropriate level of technical support teams when requiredSide project:

Pécs, Hungary

• IT support for our European offices and logistics centers, as well as for our suppliers and external partners via telephone, e-mail, remote control.
• Analysis, correction and forwarding of IT errors - from single user issues to major incidents.
• Documenting problem reports and complaints in ticketing system.Used tools: ServiceNow, EmpowerID, Five9, Active Directory, MobileIron, SAP - PO, SuccessFactors, Citrix

Pécs, Hungary

• Creation of responsive websites and web-apps.
• Implement web design plans through pixel points. Used tools and technologies: HTML5, CSS3 - Sass, Photoshop, JavaScript, jQuery, Bootstrap 3-4, Angular, Gitlab, NPM, Node.js, Asana

Business Informatics

Google Developer Challenge Scholarship: Front-End Web Dev

Diploma Of Software Operator Of Computer Technology And Web-Designer

Areas of study: Adobe Fireworks CS4, Adobe Dreamweaver, Adobe Flash, Databases (Microsoft Access), WEB design, Network and Internet