Débora Lopes Email and Phone Number

- Strategic leadership at Itaú Bank, driving the integrated management of people, clients, and finances, while efficiently balancing operational, tactical, and strategic elements. Delivered significant contributions to optimizing the company's operations, directly impacting its growth and business development.- Managed key performance indicators (KPIs) related to employee performance, financial health, and customer satisfaction, ensuring data-driven and assertive decision-making.- Promoted strategic and operational adjustments to effectively execute business objectives.- Led high-performance teams, including Product Managers, Tech Leads, and Specialist Developers, fostering continuous development and effective talent management.- Responsible for facilitating collaboration across product, development, and strategy teams, with a focus on delivering the best customer experience.- Leveraged artificial intelligence and agile engineering practices to optimize product management and maximize both operational and strategic results.

Product Manager at Itaú Bank:- Collaborated with various departments to map value streams and drive continuous improvement. - Tracked and analyzed metrics related to value flows. - Defined acceptance criteria for product delivery to ensure high-quality results. - Built product vision and strategy by managing the backlog, conducting research and benchmarking, tracking KPIs, analyzing data, and managing stakeholder expectations. - Provided technical support to establish seamless processes between business, development, and user experience teams. - Led cross-functional teams including CX, QA, and developers in the development of web and mobile applications. Transformation Lead at Itaú Bank:- Managed budget control, including hiring, promotions, and resource allocation. - Presented results and progress to senior management and executives. - Led the development of a team of 7 to 10 people, fostering growth and enhancing performance. - Worked closely with business areas to make data-driven decisions and develop strategic plans. - Ensured the right team composition to successfully achieve project deliverables. - Supported the development of new leaders within the organization.

Product Owner at Safra Bank. - Developed prototypes, created Use Cases, Screen Specifications, Business Rules, Process Mapping, Supplementary Specifications, Interface Guidelines, Traceability Matrix, Functional Test Plans, and participated in implementation sessions. - Provided support with acceptance criteria to ensure product delivery and optimize integration. - Ensured quality assurance throughout the product lifecycle. - Monitored and managed the squad’s backlog. - Offered technical support to establish seamless processes between business and development teams. - Collaborated with product and technology teams to deliver the Cash module (Credit, Billing, and Payments). - Lead coordination efforts with UX/UI, QA, and developers for building web and mobile applications.

- Worked at Guide Investimentos on the Funds project, gathering key business requirements and defining core functionalities for analysis. - Created and executed Test Cases and Test Plans, ensuring validation and approval of system implementations to guarantee quality. - Logged identified errors using Redmine and Jira tools. - Configured test environments for simulations and executions. - Generated test data for various scenarios. - Managed and manipulated data in SQL Server. - Reported bugs and defects. - Conducted Manual, Functional, Exploratory, and Regression testing. - Performed web service testing using Postman. - Applied Agile methodology throughout the project.

- Worked with Caixa Econômica Federal in the regional offices of Minas Gerais, São Paulo, and Pernambuco. - Monitored daily operational performance, coordinating between clients and suppliers. - Oversaw quality control, process improvement, URA/IVR (Interactive Voice Response) testing, trunk routing, and exploratory testing in production environments. - Developed workflows for forwarding cases to the Central Bank, Customer Service (SAC), Ombudsman, and legal proceedings. - Supervised contract compliance (SLA) and managed operational and financial efficiency, with a strong focus on service quality.

- Conducted risk analysis for high-net-worth clients in the areas of fraud and credit. - Specialized in resolving complex issues related to credit cards for the Senior Executive team at Bradesco Bank. - Monitored and managed high-priority accounts for both individual and corporate clients (PF and PJ). - In-depth knowledge of major payment networks, including VISA, MasterCard and American Express.