Bilingual Customer Service Representative
CurrentAinsworth is one of Canada’s leading integrated multi-trade companies providing high-quality technical trades services, including HVAC, mechanical, electrical, data cabling, and building and industrial automation for institutional, commercial, and industrial clients across the country. (Website)Roles:Receive calls or emails requests from clients.Create and complete work order requests on all incoming calls and email requests.Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely mannerMulti-tasking skills are important to ensure to follow procedures for our National Account clientsComplete all daily assigned call backs and follow ups to ensure client satisfactionTeam player to help support other CER’s with workloadIdentify areas of opportunity and utilize your skill and knowledge to suggest improvements to the standard operating proceduresEffectively manage your time while working in a fast-paced environment and manage changing priorities to adapt to business needsProvide direction and information to clients and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruptionVarious administrative tasks including record keeping and data entryAdhere to all company policies and proceduresPerform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.Adhere to the Company’s Quality System operating procedures.Perform other duties as assigned by Management.