• Collaborate with C-level executives and clients to align project goals and strategies.• Develop and implement training programs, elevating employee engagement and expanding critical skill sets throughout engineering teams.• Implemented automation initiatives to streamline processes, enhancing operational efficiency and productivity across the organization leading a 30% decrease in project completion time.• Spearhead innovative architectural standards, driving consistency and efficiency across projects, resulting in measurable time savings and enhanced quality.• Analyze and standardize service offerings, enhancing team collaboration and streamlining project execution for improved client satisfaction.

• Spearheaded strategic pricing initiatives, substantially boosting service margins and enhancing overall profitability for the SMB sector., increasing service margins by up to 25%, enhancing profitability.• Cultivated strong relationships with clients and internal teams, acting as a trusted technical advisor and enhancing organizational knowledge of offerings leading to a 10% reduction in client turnover.• Led SOC Type II certification effort, demonstrating commitment to data security and compliance in a rapidly evolving IT landscape.• Designed and implemented targeted training programs, aligning team capabilities with evolving market demands and client expectations.• Engaged with C-level executives and key decision-makers, driving strategic initiatives and fostering long-term partnerships in the SMB sector.

• Led diverse teams of technical professionals, fostering a culture of continuous improvement and operational excellence.• Revolutionized department efficiency, slashing project completion time by 40% and field service response time by nearly 33% through strategic scheduling policies.• Pioneered vendor consolidation strategy, driving substantial margin increases and enabling effective operations despite a 50% reduction in procurement headcount.• Analyzed and optimized technical account management, engineering, and project management processes, resulting in significant improvements in operational efficiency.

• Spearheaded HIPAA compliance initiatives, developing cutting-edge security awareness programs.• Optimized workflows through SQL and SSRS report enhancements, collaborating with key decision-makers to reduce operational costs.• Successfully managed complex IT projects, including CRM database migration, while overseeing daily operations and implementing policies for improved operational efficiency.• Led organizational streamlining projects, fostering interdepartmental cooperation to align with industry standards and improve overall efficiency.

• Spearheaded project management integration in fast-paced MSP, enhancing client onboarding and infrastructure upgrades while delivering robust Windows and virtualization support.• Delivered comprehensive implementation and support for Windows systems, VMware, Hyper-V environments, enhancing operational stability.• Provided expert guidance on hyper-converged environments, empowering clients to leverage advanced infrastructure solutions.• Led successful Office 365 and SharePoint migrations, optimizing client productivity and data management capabilities.

• Planned and delivered technology upgrades, implementing Google Chrome devices, iPads, and Smart Boards, revolutionizing digital infrastructure across multiple sites.• Led two complex site relocation projects and a new school opening, ensuring seamless transitions and minimal disruption to operations.• Cultivated strategic vendor partnerships, driving cost savings and enhancing resource allocation for improved organizational efficiency.• Expanded technical support coverage to remote offices, providing critical assistance and troubleshooting across diverse campuses.

• Led sales team to exceed targets, implemented strategic initiatives boosting customer satisfaction and revenue growth.• Trained store teams in best practices for customer service, technology service, and sales, leading to average repair times decreasing by more than two days, increased technology sales performances by more than fifty percent, and increased customer satisfaction by upwards of fifteen percent.

• Lead Geek Squad teams to increase customer satisfaction metrics while reducing average repair times and increasing revenue.• Worked to drive new company initiatives including business to business sales in store as well as on site services.• Created technology solutions for SMBs, implementing servers and business-grade networks while fostering new company initiatives for in-store and on-site services.