Eric Ehrhardt Email & Phone Number

Frederick, Maryland, United States

Completing vehicle damage estimates and/or overseeing the quality of estimates written by repair facilities that are part of the Progressive repair shop network. Duties include ensuring the estimates are accurate and are written in accordance with the terms of Progressive's policy contracts, Progressive's Physical Damage Standards, and state regulations. Working with repair shops to facilitate the timely completion of repairs and to ensure the quality of repairs meet customer and Progressive expectations. Also, evaluating vehicle repairability to include completing valuations on those vehicles deemed to be a total loss.

Maryland, Virginia, Pennsylvania, West Virginia

Managed a team of 45 adjusters and supervisors providing guidance and support to ensure timely, efficient, and accurate claims handling across different states while maintaining compliance with company policies, procedures, and state regulations. Developed and implemented strategies to improve loss costs, reduce cycle time, reduce average rental days, and to improve customer satisfaction. Achieved and maintained number one peer ranking in average severity, rental days, and over a 20% improvement in customer satisfaction.Worked with internal departments, repair facilities, and third party vendors to establish coverages, negotiate settlements, resolve complex claim problems, dispose of salvage, and to maintain company fleet vehicles.Conducted performance evaluations, leadership assessments, training, auditing, budgeting, staff planning, and local hiring. Organized claims response and handling for catastrophes.Additional experience managing training teams and internal support teams for handling salvage, total loss settlements, payments, and claim dispatching.

Florida

Oversaw the Auto Damage claim operations for the state of Florida to include all field operations and internal support staff. The team exceeded 300 associates, had an operating budget exceeding $10 million, and spent over $200 million in annual loss payments. Additional experiences in developing future leaders, completing budgets, staff planning, and annual business planning.

Central And Northern Florida

Managed a team of 50 adjusters and supervisors throughout Central and Northern Florida. Provided coaching and support for accurate and efficient claims handling while maintaining compliance with company policies, procedures, and state regulations.Additional accomplishments included opening two local field claims offices by scouting & identifying locations, purchasing furnishings and equipment, coordinating with internal IT & Real Estate departments, purchasing signage, and hiring local administrative staff.

Orlando, Florida, United States

Managed a team of 6 adjusters providing supervision and support in handling auto damage claims and settlements while ensuring adherence to company policies, procedures, as well as all state regulations. Provided ongoing training and enforced quality control measures to maintain accuracy and efficiency in claim handling resulting in improved customer service and reduced loss costs. Enhanced the skills and knowledge of team members, promoting their professional growth.

Inspected vehicles, other property damage claims, and homeowners claims to assess the extent of damage caused by accidents or other incidents. Prepared written damage assessments and total loss valuations supported by photographs and other documentation. Interacted with policyholders, claimants, repair shops, and third party vendors to gather information regarding the loss, to determine coverage, negotiate a fair settlement for the damages/contents, provide a rental vehicle, and to dispose of total loss salvage. Worked multiple catastrophes helping customers who suffered a loss from hail, flooding, and windstorm damages.