Eric Ehrhardt Email & Phone Number

Cleveland, OH, US

Twinsburg, Ohio, United States

• Currently on the Merger and Acquisition team.
• Utilizes Salesforce in the execution of the Merger and Acquisition process.
• Receives, audits and processes new agent requests from the Territory Sales Manager (TSM), Account Sales Manager (ASM) or directly from the Strategic Account contact, agencies, and other employee business areas by.
• Orders background checks by inputting agent information into the distributor database.
• Retrieves status of background check and notifies TSM/ASM and employee business areas when an agent does not pass.
• Processes appointment, renewals, and terminations accurately to avoid fines and additional expenses.

Mayfield Village, Ohio

• Supporting PL Control/Compliance
• Project Manager and Process Manager for PL Forms Balancing Initiative. Evaluated risk to identify opportunities to improve quality and efficiency for PL Forms Balancing. Reduced risk by collaborating and influencing IT.
• Project Manager for PL Control Quality team's effort on the MI202001 No Fault Reform project to identify and mitigate risk for Product Control, Forms Control (Auto, Special Lines, and Esign), and Data Governance..
• Utilized relationship building skills, collaborating skills, and influencing skills with the West Region Product Managers and their staff to identify risk and opportunities in their state to create process, controls.
• Member of EPIC (Enterprise Process Improvement Community) Member of EPIC Personal Development subcommittee and leads content creation team for Tool of the Month for publication in the monthly EPIC Newsletter..

Mayfield Village, Ohio

• Demonstrated breadth of knowledge by supervising and leading various Personal Lines and Commercial Lines teams to include but not limited to: Proof of Concept/Research and Testing, Phones Assist Line, Customer.
• Led the operational execution of pilots in the CRM Research & Testing department by executing on Business Sponsor, process, system, and people requirements. These pilots went through multiple iterations, so I was able.
• Provided feedback to influence the processes, systems, and scripting that were piloted and evaluated.
• Led business projects to provide structure and process where none existed.
• Delivered business results through leadership, performance feedback, coaching, and skill development.
• Provided constructive feedback and clear instructions to to coach and develop my assigned consultants.

Mayfield Village, Ohio

• Selected to transfer to Phoenix, Arizona as a Coach to start up our new Direct Policy Services Contact Center in September of 2003.
• Successfully passed the Arizona Property and Casualty Exam to become a licensed agent in December of 2003.
• Delivered results by providing performance feedback, coaching, and skill development.
• Developed business knowledge by attending leadership and rep trainings.
• Resolved escalated and complex customer issues.
• Developed team meeting materials and facilitated team meetings when supervisors were unavailable.

Mayfield Village, Ohio

• Responsible for accurately completing call audits on new hire Customer Service Associates and tenured Customer Service Representatives.
• Provided written and verbal feedback that is clear, concise, and professional.

Mayfield Village, Ohio

• Assisted customer and agents via the telephone in navigating Progressive’s systems, adding and deleting vehicles, drivers, and coverages from existing policies, and processed cancellations, renewals, reinstatements.
• Took various product call types including Auto, Special Lines, and Strategic Alliances in all states.
• Promoted from Customer Service Rep to Senior Customer Service Rep on 07/07/2002.

Performed detailed and in depth research for customer claims. Worked closely with management to resolve ongoing disputes regarding customer complaints and inquires. Created new guidelines to save money on customer claims. Coached a team of 25 customer service representatives, providing growth and development for training and reviews.Provided technical.