SAFe Product ManagerIn my role as a SAFe Product Manager, I serve as a critical bridge between stakeholders, Agile Release Trains (ARTs), and other product managers, facilitating effective solution development and value delivery. My responsibilities include:Spearheading Program Increment (PI) planning, System Demos, and the Inspect and Adapt workshop.Collaborating with various teams to constantly refine and communicate the product vision and roadmap.Curating the Program Backlog to ensure alignment with user needs and business objectives.Partnering with Product Owners to optimize the value stream and define the economic framework of the product.Regularly engaging with stakeholders to gather feedback and guide backlog refinement.Ensuring developed solutions align with company vision, market needs, and are delivered within timelines and budget.My work revolves around clear prioritization and direction, aiming for customer satisfaction, innovation, and continuous improvement.

Product Owner / Scrum MasterIn my role as a Product Owner and Scrum Master, I take a multi-faceted approach to product development, focusing on both technical implementation and team efficiency. My responsibilities include:Overseeing server alerts and outage notifications, managing portfolio artifacts, and addressing project dependencies.Maintaining and prioritizing the team backlog to align with team objectives.Advocating for customer needs in Agile story discussions and aiding the team in optimizing Agile practices.Collaborating on project impacts from other teams and representing our team in Valuestream and Agile Release Train events.Participating in UX and User-Centered Design training sessions to enhance solution development for Sales.Creating detailed project plans and timelines while facilitating team and project meetings.Writing code in CSS/HTML/C#.Net/SQL to advance the team's mission and developing TIBCO Spotfire reports for both internal and external team customers.Evaluating current technologies to enhance team productivity and efficiency and fostering a positive team culture and morale.These responsibilities are undertaken with a deep commitment to continuous improvement and the pursuit of excellence in all aspects of the role.

As an IT Support Specialist, I efficiently manage and resolve incoming technical faults via various channels, including phone, email, and in-person consultations. My key responsibilities include:Providing first-contact resolution through thorough diagnostics and problem-solving with end users.Ensuring all faults are logged, categorized, prioritized, and addressed within Service Level Agreements (SLAs).Actively managing fault life-cycles from initial contact through to resolution, while keeping customers informed of progress.Proactively identifying and escalating recurring issues or service risks to the service management teams.Undertaking regular scheduled tasks to ensure the continuous operation of customer systems.Continually developing personal knowledge and skills to improve first-contact resolution rates.Encouraging knowledge sharing among the team to enhance collective proficiency.These responsibilities are executed with a focus on customer satisfaction and a commitment to continuous learning and improvement.

• Enterprise Data Extraction department is an IT group that focuses on the extraction and creation of pure data from appraisals needed for FNC's analytical and reporting services. • New methods and corrections to the current method of extraction are created and tested as well as programming logic used to get more accurate data. • SQL, C#.net, Windows Services, IIS, and proprietary tools are used daily to meet the needs of the department and stay a step ahead of client requests. • Understanding not only the system(s) designed by our department, but also the system(s) designed by our sibling departments is required to • Project deployment is handled on a bi-monthly sprint system and 3 primary branches of code are maintained in addition to untold numbers of feature branches. • Receive appraisals in a variety of formats; Data are extracted and stored in a variety of XML formats for other tools to use.Responsibilities:• Worked on systems analysis and planning during sprint meetings.• Managed and troubleshot all related servers.• Administrate management of system logs and files on environments.• Used custom scripting set of LUA.• Created extraction logic for banking collateral appraisals.• Wrote regular expressions to support LUA scripts.• Worked with research and development for system improvements.• Designed user interface for windows applications.• Wrote C#.Net/Vb.Net codes for windows form applications. • Modified .Net shop web services.• Worked with the performance testing and optimizations for multiple environments.• Used Team Foundation Server (TFS)• Knowledge sharing with other team members.• Involved in the migration from the manual way of keeping the files to TFS.• Modified and create scripts for database related tasks.

* Workstation and server repair* Server rack power management* MSDN Account management* Contract Management of Wireless Providers* Completed projects outside IT requiring ingenuity, research, and quick learning, such as creating a branded lighting project for the server rack mounts.* Troubleshot any issues colleagues experience with their Workstations* Network wiring* System setup* Troubleshot Audio/Visual conferencing equipment

Responsibilities:• Took care of Voice Response Servers that managed Telephone Banking records, TimeTemp reporting, and advertisements created by sponsors• Building, installing, and repairing field telephone banking machines. Machines ranged from local to as far as Beaver, OK• Maintaining PDC/BDC servers and updating as necessary• Maintained creation of ActiveDirectory Server• Maintaining and repairing Apache (ubuntu Linux) Web/FTP Server• Maintain all office workstations – Repairs, Upgrades included• Planning, creating, and installing VoIP systems for local businesses based around a static budget• Troubleshoot and fix all manner of Plain Old Telephone Service (POTS) troubles.• Running LAN and POTS cabling• Created, Installed and Maintaining Building Wide audio system that streams Internet Radio• PC Repair – Any issue a client may have• Answering HelpDesk calls• Answering HelpDesk emails• Maintaining TAS (telephone answering service) database server responsible for client data and handling instructions• Programing, maintaining, and backup of Adtran ATA devices that use VT100 Terminal Console DB9 connection.• Climbing roofs and tops of buildings to install remote temperature sensors• Wrote VB6 application that would take a DOS created document and print it through Windows default printer