• Provide pre-sales support to sales, product, technology and licensing teams for content/product development for Dow Jones’ Factiva product.• Collaborate with publishers and data providers in identifying a suitable solution that meets the Factiva source processing system’s criteria for content ingestion.• Define mapping rules for custom built parser and document technical requirements for the development team.• Manage teams of developers and QA testers during development/testing phase, ensuring project timeline is met. • Author escalation, training and troubleshooting guides for Factiva’s content operations, technical support and customer service teams, as well as provide post-launch support.

• Editorial Manager for the Managed News Summary product, now rebranded as My Company Today.• Managed three regional Project Managers (United States, Singapore and Spain), each with their own direct reports. • Managed relationship and workload of external European-based agency for day-to-day production, ensuring a high level of quality was achieved.• Provided pre-sales support to Sales and Enterprise Consulting teams to nurture relationships and close deals.• Liaised with Enterprise Solutions group to define and grow our editorial services offering.• Retained overall responsibility for all tools used for editorial production, including tool development, authoring test plans, training/user guides, coordinating user acceptance testing across all functional teams and defining support/escalation procedures.

• Maintained and indexed Top Industry publications/websites, Editor’s Links, Editor’s Choice and Newsstand for industry pages on Factiva.com.• Maintained and refined backend Boolean searches for industry/news pages.• Assisted customer service with creating Boolean queries. • Produced custom newsletters, media analysis and industry research reports.