Emily L. Email & Phone Number

Princeton, NJ, US

Greater New York City Area

• Provide pre-sales support to sales, product, technology and licensing teams for content/product development for Dow Jones’ Factiva product.
• Collaborate with publishers and data providers in identifying a suitable solution that meets the Factiva source processing system’s criteria for content ingestion.
• Define mapping rules for custom built parser and document technical requirements for the development team.
• Manage teams of developers and QA testers during development/testing phase, ensuring project timeline is met.
• Author escalation, training and troubleshooting guides for Factiva’s content operations, technical support and customer service teams, as well as provide post-launch support.

Princeton, New Jersey, United States

• Editorial Manager for the Managed News Summary product, now rebranded as My Company Today.
• Managed three regional Project Managers (United States, Singapore and Spain), each with their own direct reports.
• Managed relationship and workload of external European-based agency for day-to-day production, ensuring a high level of quality was achieved.
• Provided pre-sales support to Sales and Enterprise Consulting teams to nurture relationships and close deals.
• Liaised with Enterprise Solutions group to define and grow our editorial services offering.
• Retained overall responsibility for all tools used for editorial production, including tool development, authoring test plans, training/user guides, coordinating user acceptance testing across all functional teams and.

Princeton, New Jersey, United States

• Maintained and indexed Top Industry publications/websites, Editor’s Links, Editor’s Choice and Newsstand for industry pages on Factiva.com.
• Maintained and refined backend Boolean searches for industry/news pages.
• Assisted customer service with creating Boolean queries.
• Produced custom newsletters, media analysis and industry research reports.