Emily Marshall Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Redwood City, Ca, Us

- Deliver dynamic troubleshooting of advanced escalated technical issues with deep knowledge of Box product (Admin Console, Web App, Desktop, Integrations, Platform, and Network). - Works cross-functionally to advocate for customer issues or needs and acts as a liaison between Sales, Product, and Engineering.- Mentors and works closely with other Product Support tiers on obtaining and analyzing additional information from customers to support first-level resolution.

Redwood City, Ca, Us

-Monitored trends in escalations, prepared and delivered trainings in response to improve customer experience with Box. -Solve technical issues for enterprise customers via chat, email, inbound calls, Twitter.-Leadership roles within team including leading office hours for case work to provide timely updates to customers. -Identified and consolidated customer trending issues to expedite resolutions for customers.

Greenville, Sc, Us

-Consulted with clientele on a daily basis to identify problems and provide solutions-Tracked sales data for clientele-Researched and gathered product data to develop an e-commerce database through excel for my team to implement when website launches-Assembled seed kits to attract new and existing customers -Assisted in planning various events including tradeshows-Designed and created webpages through Sitecore to promote new products, events, workshops and services

Greenville, Sc, Us

-Went through extensive training on SAP ERP-Assisted in a mass revision of service parts within SAP-Created new products and service parts within SAP -Assembled promotional marketing materials for customers-Collaborated with Human Resources to organize incoming interns

Greenville, Sc, Us

-Promoted new value-added services such as Cloud services, Marketing Services, Education on products, and the Custom Configuration Center Services by cold calling-Increased brand awareness through email templates, organizing events, and redesigning websites-Consulted with 200+ leads by informing them of the various marketing services offered, identified problems and provided solutions-Created a training guide on a CRM database for future employees-Developed a presentation that identified an area of growth within the company and delivered to the company and CEO-Developed the ideas for deliverables and headed the research for Wellness programs in the workplace for final presentation to the company

Maidenhead, England, Gb

-Learned how to use computer software such as Toolbox -Organized and processed financial information into Toolbox-Consulted with various graphic designers to maintain brand continuity-Created a marketing plan to increase customer base -Participated in the interviewing process of marketing agencies to implement brand awareness through SEO, Social Media, and flyers

Pittsburgh, Pa, Us

-Developed customer service skills-Assisted in promotional marketing as well as maintaining brand image by providing creative solutions for the set-up and visual aid of the store-Facilitated in the processing and placement of merchandise and the execution of visual displays and windows-Promoted from Retail Assistant to Fashion Stylist by exceeding Sales and upselling merchandise

Bachelor Of Science - Bs, Business Administration And Management, General

Retail Management And Fashion Merchandising