★ Operations Manager
CurrentSTRATEGIC THINKING | CONTRACT NEGOTIATIONS | PROJECT LIFE CYCLE MANAGEMENTVENDOR MANAGEMENT | SIX SIGMA METHODOLOGIES | RELATIONSHIP MANAGEMENT♦ Accountable for cultivating end-to-end business processes and polices in alignment with industry regulations while managing customer engagements and ensuring optimal satisfaction♦ Utilized expertise in building, revitalizing and optimizing company’s business structure, processes, and policies to generate business revenue and profitability♦ Formulated business processes and operations from inception to implementation, structured business collateral and selling features while engaging and acquiring new and existing clients ♦ Aligned business structure, processes and operations with all industry rules, regulations, policies and procedures ♦ Collaborated with the treasury department to formally structure business in alignment with industry norms♦ Demonstrated comprehensive knowledge of flood policies for residential and commercial properties nationwide, and administered operations that provided flood policies for purchases, refinances and additional content coverage regarding flood related incidence♦ Emphasized process-oriented approach, in alignment with customer requirements and presented in-depth proposals outlining end-to-end systems that addressed customer concerns♦ Responsible for research functions, reviewed flood zones, created target markets and aided strategic planning, development and approval of client-centered digital & traditional marketing collateral♦ Spearheaded efforts to enhance customer awareness of flood insurance benefits, while aligning business with all industry rules, regulations, policies and procedures; offered flood coverage through FEMA