Earl Rickard Email and Phone Number
Earl Rickard work email
- Valid
- Valid
Earl Rickard personal email
Earl Rickard phone numbers
Earl Rickard is a Service Delivery Team Lead at Ravensdown at Ravensdown. He possess expertise in customer service, team leadership, troubleshooting, technical support, training and 32 more skills. Colleagues describe him as "In my role as Head of Service, I was accountable for the Services which PayGlobal offered. I had the pleasure of Earl reporting to me during this period. He has a keen mind, with problem solving, technical and management skills. He led his multinational team with skill and held the respect of his team as a leader. Earl will thrive in a hands on, customer facing, technical management role."
Ravensdown
View- Website:
- ravensdown.co.nz
- Employees:
- 412
-
Service Delivery Team LeadRavensdown Dec 2023 - PresentChristchurch City, Canterbury, New Zealand
-
Service Desk Team LeadRavensdown Oct 2017 - Dec 2023Christchurch, New Zealand
-
Senior Support AnalystResolver Inc. Dec 2016 - Oct 2017Christchurch, New ZealandProvide L2 and L3 support to the WRM, Kairos, and ERA risk products.Also providing L2 support for all other Resolver risk products -
Engineering Support Team LeaderWynyard Group Sep 2014 - Oct 2016Christchurch, New ZealandDuring my time at Wynyard as our business needs changed, I had to manage change by establishing teams and processes as required.As a team, we built a culture around finding solutions to every challenge we were confronted with and continuously looked to make improvements to those already established.The teams I managed fluctuated between 5 and 2 people, each person was unique and brought different skill sets to the team, as their team lead, getting the best out of the team was always a major focus of mine, making sure everyone knew their role and what they could do to contribute was the key.My main product focus while at Wynyard was Risk Management - a web application SQL based tool which helped customers manage risk. -
Customer Service ManagerPayglobal Dec 2010 - Sep 2014ChristchurchMy role is to lead a team of 9 support staff spread over two locations - Christchurch and Melbourne.My key objectives are keeping the team engaged, enabling them focus on their jobs and removing any barriers that may prevent that. This all add up to great team chemistry.Other skills required are:Trouble shootingConflict management.Promoting clear lines of communication.Managing changeSQL scripting and SSRS report writing -
Senior Support AnalystPayglobal Apr 2009 - Dec 2010ChristchurchThis is a level two support role.Taking queries which level one have escalated as they are unable to resolve.Provide mentoring to level one support staff.Monitor the quality of the service provided by level one.Identify weaknesses within level one and provide training where applicable.
-
Software Support AnalystPayglobal Ltd Nov 2005 - Mar 2009ChristchurchThis role is a level one support role.Being the first point of contact for our customers requesting assistance.Providing superior customer service.Trouble shooting technical problems.Communicating complex ideas to a vast range of people from all walks of life.Documenting issues.
-
Customer Service RepresentativeTelstraclear Mar 2004 - Nov 2005Taking inbound calls and handling customer telecommunication accounts over the phone. -
StoremanMainfreight Oct 2001 - Mar 2004Client contact , receiving inwards goods, picking and sending out orders, credit returns, handling dangerous goods, data entry -
Logistics Coordinator/Sales SpecialistNike Apr 2000 - May 2001Logistics Coordinator:-Stock Control, receiving inward goods and organizing out outbound goods, staff management, staff training, organizing and implementing credit process , organizing and running stock take, basic administration, policing O.S.H in back of house.Sales Specialist:-Customer service, refill, loss prevention
Earl Rickard Skills
Earl Rickard Education Details
-
Computer PowerComputing And Business Systems -
Aranui High SchoolEverything
Frequently Asked Questions about Earl Rickard
What company does Earl Rickard work for?
Earl Rickard works for Ravensdown
What is Earl Rickard's role at the current company?
Earl Rickard's current role is Service Delivery Team Lead at Ravensdown.
What is Earl Rickard's email address?
Earl Rickard's email address is ea****@****.net.nz
What is Earl Rickard's direct phone number?
Earl Rickard's direct phone number is +64957*****
What schools did Earl Rickard attend?
Earl Rickard attended Computer Power, Aranui High School.
What skills is Earl Rickard known for?
Earl Rickard has skills like Customer Service, Team Leadership, Troubleshooting, Technical Support, Training, Software Documentation, Change Management, Microsoft Sql Server, Sql, Business Analysis, Call Centers, Software Implementation.
Who are Earl Rickard's colleagues?
Earl Rickard's colleagues are Louise Hibberd, Jane Montgomery, Kate Higgins, Terry Simonson, Rick Hawkins, Mady Tadman, James Mattheus.
Not the Earl Rickard you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial