Earlee Corbin Email & Phone Number

Somerset, New Jersey, United States

United States

• Consulted 12 dealerships in WV/KY/PA to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness.
• Worked with district-facing Dealer Operations Manager to synergize dealer operations.
• Conducted routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations.
• Provided consultative coaching and action plans geared towards improving Parts & Service profitability opportunities.
• Monitored marketing and advertising plans that aligns dealership marketing.
• Navigated CRM, Social, website, eCommerce and BDC platforms with NNA National and Regional marketing initiatives.

New Jersey, United States

• Generate and Distribute Daily and Month End Base Parts Reports to FOMs and AGMs for dealer tracking.
• Creating Marketing Tools to help enhance battery sales within the region while tracking sales, sales effectiveness, and testing percentages.
• Conduct dealership website audit comparing dealership site functionality and provided enhancement recommendations that resulted in better lead submission in service departments.
• Distribute Month End Performance presentation to the regional field team in preparation for the new month ahead.
• Creating and running contest for dealer programs that can increase profits and improve customer traction within the stores.

Somerset, New Jersey, United States

• Created and modernized Daily reports to maximize efficiency and data output within the regional field team to enhance opportunities, including Vehicle Purchasing Program, Nissan Rental Car Subsidies, and Fleetail Sales.
• Provide FOMs/AGMs with Daily Dealer Inventory, Sales and day supply reports to assist with talking points needed with dealer contacts.
• Execute training sessions with DOMs/FOMs on the utilization of programs such as HOST, VINPipe, and VPipe.
• Provide in depth analysis on sales and inventory levels to upper management to provide assistance with sales opportunities within the Region.
• Conduct dealership website audit comparing dealership site functionality and provided enhancement recommendations that resulted in better lead submission.
• Lead and execute Regional Month End Sales Calls along with the preparation of Sales End Tool Boxes for field staff to utilize and drive month end sales.

Somerset, New Jersey, United States

• Supports the analysis and determination of vehicle distribution and the execution of the business plan of profitability, market share and volume to ensure the right vehicle is in the right place at the right time for.
• Provide DOMs/AGMs with Daily Dealer Inventory and day supply reports to assist with Dealer Contacts.
• Provides support in the determination of monthly wholesale objectives for DOMs/AGMs to balance dealer inventories within the region.
• Assist with tracking and the allocation Market Rep Earnings throughout the NER for DLRs that qualify through monthly sales quotas that are met.

Somerset, New Jersey, United States

• Closely coordinated with National Market Rep and Dealer Network Development departments with dealer agreement document requirements associated with ownership changes and performance management: buys, sells, ownership.
• Effectively process Executive Manager Candidate’s documentation and track monthly sales progress during EMC Evaluation period.
• Assists with the maintenance of documents and tracking of the Region’s NREDI projects that dealers are preparing for, in the midst of, and or completing.
• Informed AGM and DOM/FOM regarding related Market Rep actions or activities that took place during the course of the month and or what assistance will be needed from the field going forward.

Murfreesboro, TN

• Performs appropriate research to support/answer customer inquiries with back order parts, goodwill assistance, repair history reviews, and repairs within warranty
• Provides applicable service campaign/recall information to Nissan customers and documents those conversations according to Consumer Affairs policies and procedures
• Answers and responds to customer questions regarding vehicle operation issues and warranty policies
• Review customer out of warranty goodwill requests with dealership service personnel and regional representatives (FOMs/DOMs) to develop appropriate solutions to assist customers and clearly communicates those decisions.
• Coordinates customer vehicle inspections with dealer technical specialist and maintains customer cases with appropriate and current documentation
• Completes preliminary research and documentation for vehicle buyback request according to procedures communicated by the Dispute Resolution Team

Parsippany, NJ

• Created daily, monthly, and ad hoc sales reports indexing dealership's performance
• Analyzed dealership's days supply and created days supply reports to highlight opportunity models and focus on model year sell down
• Partnered with District Service & Parts Managers and called on 7 dealerships. Consulted dealerships on customers satisfaction, retention, and assisted management of dealership process labor rate increase
• Voluntarily conducted dealership website audit comparing dealership site functionality and provided enhancement recommendations that resulted in better lead submission

Charlotte, North Carolina Area

• Use SAP Inventory system to manage purchase orders and invoices
• Served as consultant and subject matter expert for resolving customer service issues and escalations
• Liaise with manufacturing and shipping departments to ensure timely delivery
• Build and maintain positive relationships with internal and external business partners
• Manage and monitor the inventory and sales lifecycle for all products

Charlotte, North Carolina Area

• Managed and monitored KPI’s to ensure facility met daily production goals while maintaining quality and complying with Quality Assurance and OSHA requirements
• Supervised and developed 15 production employees
• Identified and implemented opportunities for process improvement
• Utilized LEAN Manufacturing principles to optimize workflow and productivity within assembly cells

Charlotte, North Carolina Area

• Managed flow of inventory and matched SAP inventory system with physical inventory stock
• Identified, diagnosed and resolved structural and functional gearbox malfunctions
• Entered all tracking and tracing information into SAP inventory system for customer, warehouse and sales representative visibility

Salisbury, Maryland