Stephanie Gates Email & Phone Number

Franklin, Tennessee, United States

United States

• Field sales rep for Nissan dealerships in the Memphis district including dealers in TN, AR, and MS.
• Consistently recognized for hitting various goals related to sales volume and CPO.
• Call on dealers to wholesale vehicles, consult on business operations.
• Created, launched, and managed Coaching Circles Program within Nissan for VPs down to individual contributors in the USA.
• Participated in the rollout and selling of Nissan’s branded digital retail tools.

Franklin, TN

• Launched and manage the Executive Management Series in-market and virtual seminar events for Nissan dealership executives. (18 Regional Events with 99% “Would you recommend” score.)
• Nominated for FY19 Chairman’s Award – EM Series: Modern Retail (99.6% “Would you recommend” score).
• Work regularly with DPs/EMs through DAB subcommittee meetings, EM Series Betas/Content Development, EM Series events, and the Turnover/Modern Retail Process Pilot.
• Launched Executive Management Online Suite, a one-stop-shop for Dealer metrics, training courses, and professional development. (Average >3000 logins per month)
• Designed and launched NLEAD - frontline manager in-dealership training program.
• Managed NGAGE sales consultant in-dealership training program for 5 years starting as Sr. Planner. Increased average in-dealership NGAGE penetration rate 14%, from 77% to 91%, pushing it 6% above target.

Franklin, TN

• Manage a two-pronged customer experience training program, NGAGE, which reaches 100% of Nissan’s 1,100 dealers aimed a Dealership Executive Management and Sales Consultants.
• Executive Management Series in-market training program garnered 40% penetration rate from U.S. dealers with a 96% Net Promoter Score.
• Increased average in-dealership NGAGE penetration rate 14%, from 77% to 91%, pushing it 6% above target.
• Communicate monthly and weekly reports (e.g. Pen Rate Report, Target Training Report) to Nissan regional employees as well as develops communication strategies and messages for dealership audiences.
• Improve reporting for DPIPE data analytics interface, Pen Rate Dashboard, and Target Training Report within Nissan Virtual Academy, working with System Simulations (vendor).
• VFAST Facilitator Certified

Franklin, TN

• Manage implementation of an international LCMS across several Nissan offices in various countries.
• Oversee instructional design projects aimed at dealership and corporate employees.
• Lead a team in the design and incorporation of gamification and tiered recognition into the current LCMS.

Greater Nashville Area, TN

• Create and facilitate technical and software training programs for new hires and current employees on six different teams for customer support centers in U.S. and India.
• Reduced training program’s length without compromising the quality of the outcome by increasing the efficiency of delivery, therefore, allowing new hires to begin work sooner.
• Perform quality assurance reviews for call centers in U.S. and India.
• Created an E-learning module using Adobe Captivate.
• Work for internal clients across all levels of the organization whose teams work with external customer-facing products.
• Skilled in Oracle-based Siebel 8.1 and other healthcare software.

Nashville, TN

• Created a multi-lesson preparatory course aimed at GED students transitioning to college.
• Facilitated a state-wide train-the-trainer workshop on GED program.
• Revamped Self-Determination (SD) Curriculum for students with disabilities in accordance with new national standards and teaching methods; used state-wide in public schools.
• Supplemented the SD curriculum with instructor’s guides, interactive activities, and handouts.
• Worked as event staff for state education conferences and trainings.

Master Of Science (M.S.), Human Resource Education

Activities and Societies: Phi Beta Kappa, Louisville Society for Human Resource ManagementInternship at Papa Johns International

Bachelor Of Arts (Ba), Psychology

Certificate in Leadership Studies