Earlene Smith Email & Phone Number

With over 20 years of experience in the telecommunications industry, and 3.5+ in Contract Lifecycle Management, I am a seasoned IT Manager, Business/System Analyst, and Product Engineer who specializes in delivering complex and innovative solutions for Contract Lifecycle Management (CLM), Product Catalog/CPQ, Salesforce, and wireless. As an Artizen Consultant at ServiceNow, I am the IT CLM functional lead on the Icertis CLM implementation, a large-scale project, partnering with the Product and Development team to manage the entire lifecycle from analysis, requirements, development, configuration, integration, testing, training, to go-live.I have a proven track record of leading cross-functional teams, partnering with vendors and stakeholders, and delivering value to the business and legal users. I have extensive knowledge and skills in Icertis CLM, wireless, CDMA, LTE, 4G, 5G, contact centers, e-commerce, project management, program management, software documentation, technical writing, training development, IT management, vendor management, partner management, operations support, sales operations, risk management, production and operations support, ITIL, QuickBase, ITSM, ServiceNow, SHRM, PMP, Agile, change management, process management, process improvement, BFA, SDLC, system integration, and greenfield projects. I am analytical and data-focused, and always strive to align my work with the strategic goals and vision of the organization.

Listed skills include Telecommunications, Wireless, Program Management, Vendor Management, and 23 others.

• 

  Drury University