Participate in the recruiting, hiring and development of Agents to build a team of high performers.Evaluate and manage ongoing performance of Agents, and provide coaching and development support.Collaborate with your Call Center Manager to ensure alignment of operational goals and cascading of goals to direct reports.Maintain and improve employee morale through effective leadership.Coach and develop your direct reports / agents to improve performance.Monitor agent performance, and ensure effective practices are executed across team.Responsible for input scheduling of agents and meeting performance utilization goals.Engage, facilitate and help drive communication between call centers and the Client Success Department to ensure agent productivity levels are met.Collaborate with internal and external customers to establish performance standards to meet sales and service goals.Identify sales and service failures or customer concerns, and recommend solution options.Drive the execution of call center initiatives through call center teams.Effectively escalate problematic issues to the appropriate decision maker.Ability to learn quickly while continually recognizing and adapting to changing conditions.Ability to function in a fast paced role and facilitate innovation and creativity to generate ideas for quick response.Ability to drive staff performance improvement through effective application of coaching and development techniques.Strong leadership skills, with the ability to enthusiastically engage and motivate others.Ability to benchmark and measure effectiveness of agents and drive change for improvements.Ability to employ good judgment, act with integrity, take ownership and accountability, and seek advice when necessary.Coach and develop direct reports/agents to improve outbound calling performance.

Repair computers, phones, tablets, and other mobile devices.Install, maintain and repair software/hardware and troubleshoot operating systems.Opening and closing of store, Record keeping, Inventory control, Perform vast levels of customerservice. Communication – Being able to listen to customer complaints to help diagnose repairs.

Patrol assigned areas at various intervals for the security of Incarcerated Individuals, count of Incarcerated Individuals, and security of buildings and grounds.Follow or ensure compliance with established security procedures.Stationed on Tower duty conducting overwatch of Facility security, including the possession and possible use of firearms, after completion of specific training.Supervise Incarcerated Individuals in various work details including general clean-up of institutional grounds and buildings.Escort Incarcerated Individuals to and from the visiting room and dining room and on various trips away from the institution.Keep records and report such matters as inmate movements and progress and Incarcerated Individual’s violations of rules.Work together as a team on searching cellblocks and/or dormitories for possible contraband.Search visitors, packages, and vehicles entering and leaving the gates for contraband and trafficking offenses.Encourage Incarcerated Individuals to accept professional assistance from staff.Monitor assigned areas at various intervals for the security of offenders, count of offenders, and security of buildings and grounds. Escort offenders to and from various locations across the facility for food, medicines, work assignment, and recreation.

Develop new consumer and business accountsProvide outstanding service during and after the saleRecommend changes in products and servicesStay current on the newest technology products and services