I am a customer, network and product global operations leader with extensive experience in “worst to first” hands-on transformational team management. I have a clear focus on personnel and performance management across globally diverse teams with an emphasis on throughput efficiency. My core competencies include team building, skill development, vendor relations, operations, and communication. I am passionate about creating a culture of excellence, collaboration, and innovation among operations and product teams and stakeholders. I have built global operations teams and enabled both operations and product teams to achieve higher levels of productivity, quality, and customer satisfaction by implementing best practices, processes, and tools. I have also established and maintained strong partnerships with external vendors and internal departments, ensuring alignment and coordination of the product vision and goals.