**Team Management & Performance Targets:** Oversee, train, and manage a team of telemarketers to ensure they adhere to schedules and meet performance goals.**Quality Assurance:** Verify leads generated by the team to confirm accuracy.**CRM Management:** Utilize CRM tool to assign verified leads to sales representatives and schedule appointments in the CRM calendar.**Prospect Acquisition:** Identify potential new clients.**Personal Lead Generation & Follow-ups:** Follow up on leads that did not convert after initial sales meetings.**Call Optimization:** Customize dialer system to enhance call performance and increase telemarketing team's efficiency and success.**Environment Supervision:** Maintain a professional and positive work environment for the telemarketing team.**Training & Performance Monitoring:** Provide initial and ongoing training for team members to improve skills and stay informed on telemarketing regulations. Monitor individual and team performance, offering feedback and corrective action as needed.

In Thais role was am responsible for:• Coaching and developing representatives to adhere to Verizon Wireless processes and meeting company goals and initiatives. • Handle escalated calls from customers, making sure to resolve the concerns in a matter beneficial to the customer and Verizon Wireless. • Facilitate trainings geared toward product knowledge, as well as company processes & procedures. • Monitor representative schedules, quality assurance, and statistical achievements.

- Educating families on how to properly protect themselves as well as build stability and wealth for the future. - Develop and train individuals looking to be an asset to their communities as well as secure their financial futures

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**Internship** - Created & managed employee schedules - Maintained Inventory-Adhered to NC & SC DHEC guidelines