Manage customer request input before sales, implementation in sales, and complaints after sales.Response for users experience in semiconductor to find out customers potential values increasing and maintaining good relationships.Manage control plan of key customers and implement and review quarterly to track customers satisfaction.

●Responsible for inline quality control and quality assurance of photo mask.●Responsible for regular communication to customers and dealing with complaint cases.●Responsible for quality improvement of products and continuous improvement of Quality Management System.●Trained in ISO9001:2008, and familiar with Exter/Inter-audit.●Master quality management methods, such as seven QC methods, SPC, MSA, FMEA, also Control Plan.

Responsible for preventing and resolving the problems and failures of production line, more importantly including improving and optimizing process and technology, mending equipment defects, improving product performance and reducing defects, development and introduction of new technologies and product. The performance is as follows:●Strengthen technical research, cell productivity increased by 12%, scrap rate reduced by 1.2%, and rework rate lowered by 8%.● Adapt the tools of DOE and… Show more Responsible for preventing and resolving the problems and failures of production line, more importantly including improving and optimizing process and technology, mending equipment defects, improving product performance and reducing defects, development and introduction of new technologies and product. The performance is as follows:●Strengthen technical research, cell productivity increased by 12%, scrap rate reduced by 1.2%, and rework rate lowered by 8%.● Adapt the tools of DOE and SPC to design experiments, and achieve the refinement of process: the conversion efficiency promoted by 0.2%, chemicals consumption reduced by 35%, expand process window in stable and controllable.●Realize process standardization, responsible for writing process standard, equipment standard, standard operation principle specification files and so on.●Familiar with the method of DOE, and master the use of SPC and Minitab, understand the principle and process of 6-sigma, flowcharts, Plato, fish bone diagrams. Show less