Scott Eaton Email & Phone Number

Watertown, Massachusetts, United States

North Chicago, Illinois, Us

North Chicago, Illinois, Us

- Reviewed and recommended a new MSP relationship, resulting in a 30% cost saving and reducing MTTR from over 2 days to under 1.5 hours.- Managed and mentored a desk-side support team, achieving a 95% resolution rate within one day, with most issues resolved within 2 hours.- Directed the execution of an Identity Access Management roadmap, consolidating MFA from Okta to Microsoft Enterprise Applications, successfully migrating 30+ applications.- Spearheaded the implementation of SailPoint as an IDAM platform, integrating HR and Azure AD for identity creation, and established a Contingent Worker module (NERM) for lifecycle management.- Managed Cerevel Assets in Microsoft Intune, ensuring compliance and configuration management.- Worked with IT Team and Leadership to prepare for a successful acquisition of Cerevel by AbbVie and smooth integration of technology and user migration.

Durham, North Carolina, Us

Supervise 125 internal/contract/managed service provider staff in IT shared services model. Review requests for proposal, develop contracts, and establish pricing for $90M IT outsourcing agreement for all IT functions. Participate in material development towards the purchase Parexel.- Contributed to divestiture of major company business unit in launching new legal entity including designing TSA/rTSA agreements and staffing realignment.- Guide all enterprise-wide ITSM services with 100% compliance to enforced SOPs across all IT.- Established global service desk and NOC operations improvement plan within managed service provider increasing overall satisfaction by 20% to 95%.

Durham, North Carolina, Us

Significantly strengthened a centralized operations function in critical areas including NOC, Data Center Operations, Server and Storage Operations, Messaging and Collaboration, Disaster Recovery, ITSM and Technical PMO. Managed Parexel ISO 27001 data centers in the US, EMEA and India as well as two Collocated DR datacenters in the US and EMEA. Participated in preparing data center roadmap to decrease physical footprint and migrate Collated DCs and Cloud IaaS. Drove Organizational Change Management to improve staff morale and efficiency.

New York, Ny, Us

Strengthened IT Security by partnering with the other CISOs within MMC operating companies to a establish consistent security best practices that improved protection of data assets and systems of this reinsurance company. Determined, initiated, and tracked risk-based strategy to manage digital and information assets. Liaised with operations and systems teams to properly devise applications and monitor security based SDLC and related security guidelines. Partnered with peers to assess RFPs and RFIs supplying security and risk-related input into proposals.

New York, Ny, Us

Developed a dedicated IT service organization compliant with ITSM best practices. Created a world-class team with functions that included Global Application Support, Global Infrastructure Operations, Global Catastrophe Modeling Operations and Global Access Management. Effectively controlled all access to systems for both application deployments, support and maintenance activities ensuring 99% uptime of platforms.

New York, Ny, Us

Served as single point of contact for all activities following the centralization of all Infrastructure within parent technology group. Responsibly managed all allocations incurred from centralization of infrastructure services to the subsidiary.

New York, Ny, Us

Vice President, Applied Engineering Manager/Infrastructure Support ManagerAssociate Vice President, Global Server Operations Team LeadLocal Technology CoordinatorFacultative Account Analyst