Ethan Ayala
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Ethan Ayala Email & Phone Number

Information Technology Security Analyst at Trulieve at Trulieve
Location: Kissimmee, Florida, United States 10 work roles 4 schools
1 work email found @trulieve.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email e****@trulieve.com
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Current company
Role
Information Technology Security Analyst at Trulieve
Location
Kissimmee, Florida, United States
Company size

Who is Ethan Ayala? Overview

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Quick answer

Ethan Ayala is listed as Information Technology Security Analyst at Trulieve at Trulieve, a company with 639 employees, based in Kissimmee, Florida, United States. AeroLeads shows a work email signal at trulieve.com and a matched LinkedIn profile for Ethan Ayala.

Ethan Ayala previously worked as Information Technology Security Analyst at Trulieve and Level One Support Technician for The Walt Disney Companies at Atos. Ethan Ayala holds Bachelor Of Science (B.S.), Information Technology from University Of Central Florida.

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Email format at Trulieve

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{first}.{last}@trulieve.com
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Profile bio

About Ethan Ayala

A well focused, self motivated, detail oriented professional who’s begun to establish a career within IT security. I have aspirations of expanding on my Comptia Security + certification, that I obtained in August 2019, and have immersed myself in the world of compliance, risk, and audit over the past few years.I am currently working for Trulieve as an IT Security Analyst. I have so far completed five total years of college and obtained both an Associate in Science degree in Computer Information Technology from Valencia College in 2011 in Orlando, Fl., as well as an Associate in Arts in General Studies from Seminole State College in Sanford Fl. in 2014.I possess hands on experience supporting various hardware and software technologies. These technologies include Microsoft Windows 2000/XP/Vista/7/10, Microsoft Office, Microsoft Server 2003, McAfee Virus Scan, Mac OS knowledge, limited Linux knowledge, and disassembly and reassembly of desktop hardware and peripherals. In addition, I have experience completing an asset management analysis of over 430 nodes. Advanced knowledge in the following: -Advanced computer troubleshooting repair, including simple networking (OSI model)-Advanced problem solving and time management skills-Expert customer service skills-Reliable, consistent, and efficient work and results-Facilitating major text documents, such as PowerPoint presentations and Standard Operating Procedures (SOP)-Asset management-Knowledge of proper ticket documentation and routing-Executing and delivering full User Access Reviews (UARs) as part of an audit cycle. Fundamental knowledge in the following:-Assisting in the facilitation and execution of an official Sarbanes Oxley (SOX) audit.-Basic expertise in cyber security and forensics, including basic knowledge of tools (wireshark, Splunk, etc.) Attack vectors, port knowledge, and other facets of maintaining critical IT security infrastructure.

Listed skills include Hardware, Windows 7, Customer Service, Computer Hardware, and 32 others.

Current workplace

Ethan Ayala's current company

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Trulieve
Trulieve
Information Technology Security Analyst at Trulieve
tallahassee, florida, united states
Website
Employees
639
AeroLeads page
10 roles · 21 years

Ethan Ayala work experience

A career timeline built from the work history available for this profile.

Information Technology Security Analyst

Current

Tallahassee, Florida, United States

  • Responsible for triaging escalated security concerns, including potential ransomware triggers, spam and phishing alerts, Multifactor Authentication (MFA) Fraud, suspicious log-ins from foreign IPs and locations.
  • Proficiency in working with Microsoft Azure AD, Microsoft PowerShell, Proofpoint, Tanium, and Splunk. Other Job responsibilities include occasional SharePoint administration.
  • IT Service Management (ITSM) responsibilities:o Facilitate Trulieve’s Enterprise Change Management process. o Head weekly enterprise-wide change management meetings.
  • Governance, Risk, and Compliance (GRC) Analyst responsibilities:o Manage and administer the User Access Review process quarterly, as well as the analysis, write-ups, and delivery of all Sarbanes Oxley (SOX) reports to.
Jun 2021 - Present

Level One Support Technician For The Walt Disney Companies

Celebration, Fl.

  • Provided desktop support via inbound calls and online chat to Walt Disney Company, 21st Century Fox, ABC, and ESPN employees. Documentation and Ticket routing are supported via the ServiceNow ticketing system.
  • Managed Active Directory groups and domain access.
  • Provided end-user support for Exchange email servers, Disney and ESPN VPN, Bitlocker recovery, and Citrix remote access.
  • Delivered basic help desk functions including, but not limited to:o Management and troubleshooting of Microsoft 2013/16/Office 365 products.o OS support PC (Windows 7/10) and Mac, including shared folder access.o.
  • Managed and supported access and ensured the stability of multiple proprietary software used across the Disney global platform for various functions, including reservations, point-of-sale terminals, Show script.
Apr 2016 - Jun 2021

Call Center Technician

Orlando, Florida Area

  • Provide technical support for Central Florida realtors in regards to their central real estate listing system, as well as supporting programs and products that work in conjunction with the central listing system..
  • Responsibilities include heavy case management, with focus on critical documentation, proper escalation procedures, and accurate case routing. Also responsible for maintaining concise and efficient times and metrics.
  • Tools used consistently in the job include Cisco Webex remote login and chat tools, Microsoft Office 365, Microsoft CRM Case management tools, and Snag it screen shot tool.
Apr 2015 - Mar 2016

Help Desk Tier 1

Orlando, Florida Area

  • Provide extensive technical support for major colleges around the United States regarding basic hardware and software errors. Support includes password reset, basic network and hardware troubleshooting, learning.
  • Backend processes include heavy reliability on remote desktop and Active directory access, as well as using verification and other reset tools proprietary to our company that are built around the specific school.
  • Responsibilities include case management, with focus on critical documentation, proper escalation procedures, and accurate case routing. Also responsible for maintaining concise and efficient times and metrics.
Jan 2015 - Mar 2015

Tier Ii Technical Support For Netapp

Convergys

Orlando, Florida Area

  • Provide consultation to a multitude of companies regarding NetApp virtual storage administration and technical troubleshooting of various hardware and/or software issues regarding the client(s) filer(s) across multiple.
  • Various tasks include remote log in through terminal services to offsite servers and filers, log file analysis, verbal and written communications via phone and email with multiple system administrators across the world.
  • Responsible for maintaining concise and efficient times and metrics regarding customer interactions via phone as well as post call surveys.
Aug 2014 - Oct 2014

At&T/Nbo Teir 1 Tech

Convergys

Orlando, Florida Area

  • Researching account information and suggesting best services available for the customer at the best rate possible
  • Assist customers with any questions they have regarding AT&T services or specific transactions requested
  • Various Tasks include researching billing, ordering products and equipment, basic technical troubleshooting, provisioning services, creating new accounts (including gathering personal information and running credit.
  • Maintaining specific metrics that adhere to both AT&T and Convergys policy and procedures to deliver a quality customer experience
Jul 2012 - Sep 2013

At&T/Nbs Teir 1 Tech

Convergys

Orlando, Florida Area

Provide 3rd party technical and analytical support to business clients in regards to AT&T products and services.

Apr 2012 - Jul 2012

Sales Support

Orlando, Florida Area

  • Completed the A.I.M (Associates Interested in Management) Program at Victoria’s Secret. Training includes specific customer and employee handling (in regards to personable interactions), Sales training, financial.
  • Various Tasks include doing stock work such as filling shelves and walls with product, assist customers with any questions they have regarding the product around them and the product they seek, organizing the back room.
  • Also was trained as an emergency cashier and stock lead
Dec 2009 - Mar 2012

Instructor

Blue Wave Taekwondo

Orlando, Florida Area

I teach the martial art of taekwondo to people of all ages. I am currently a 3rd degree black belt and a nationally certified refree, judge, and instructor according to the United States Chung Do Kwan Association.

2005 - 2010 ~5 yrs

I.T Intern

Orlando, Florida Area

  • Assist mentor and other co-workers with various tasks such as repairing Dell computers, looking up information, helping with various physical tasks around the hotel premises, being help desk support for hotel employees.
  • Did inventory on over 400 computers across 28+ departments across both hotel premises. Using Microsoft Excel 2007 spreadsheets, gathered information including computer service tags, operating systems, and model numbers.
Jun 2008 - Aug 2008
Team & coworkers

Colleagues at Trulieve

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4 education records

Ethan Ayala education

Associate Of Arts (A.A.), General Studies

Seminole State College

High School, Wireless Telecommunications

Professional And Technical High School (Paths)
FAQ

Frequently asked questions about Ethan Ayala

Quick answers generated from the profile data available on this page.

What company does Ethan Ayala work for?

Ethan Ayala works for Trulieve.

What is Ethan Ayala's role at Trulieve?

Ethan Ayala is listed as Information Technology Security Analyst at Trulieve at Trulieve.

What is Ethan Ayala's email address?

AeroLeads has found 1 work email signal at @trulieve.com for Ethan Ayala at Trulieve.

Where is Ethan Ayala based?

Ethan Ayala is based in Kissimmee, Florida, United States while working with Trulieve.

What companies has Ethan Ayala worked for?

Ethan Ayala has worked for Trulieve, Atos, Stellar Mls, Ellucian, and Convergys.

Who are Ethan Ayala's colleagues at Trulieve?

Ethan Ayala's colleagues at Trulieve include Brandon Abney, Kenny Utley, Konya Lindsey, Mba, Ms, Jasmine T., and Melissa M..

How can I contact Ethan Ayala?

You can use AeroLeads to view verified contact signals for Ethan Ayala at Trulieve, including work email, phone, and LinkedIn data when available.

What schools did Ethan Ayala attend?

Ethan Ayala holds Bachelor Of Science (B.S.), Information Technology from University Of Central Florida.

What skills is Ethan Ayala known for?

Ethan Ayala is listed with skills including Hardware, Windows 7, Customer Service, Computer Hardware, Computer Repair, Networking, Troubleshooting, and Windows Xp Professional.

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