I am an Illinois State University graduate (Class of 2020) with a B.S in Mass Media - TV Production with a minor in Information Systems. I am able to organize and understand large sets of information and effectively communicate them to a team of peers. This is especially important for running a successful live-production.As a member of Theatre of Ted, Improv Mafia and TV-10 News, I have worked in large teams throughout my career. Directing and producing content for each of those organizations is incredibly rewarding for me. Skills involving Adobe Photoshop, After Effects, and Premiere have helped me excel as a media producer.These experiences have made me a clear and concise communicator. My studies in Information Technology coupled with my social skills aided my ability to provide excellent technical support while working at Brainlab Inc. I assisted hospitals and medical clinics with any technical issues they had with Brainlab products. This includes live support to surgeons during brain and spinal treatments. I've sharpened my ability to work under pressure by providing support to surgeons while they're operating on a patient.
Robertson Ryan Insurance
View- Website:
- robertsonryan.com
- Employees:
- 395
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Insurance ProducerRobertson Ryan InsuranceUnited States -
Guest Services RepresentativeSir Spa Dec 2022 - PresentChicago, Illinois, United States-Respond to 15-20 calls from clients per day-Email clients daily regarding bookings, spa updates & promotions-Accurately schedule, change & cancel appointments using Meevo 2-Securely collect & store sensitive payment information from clients-Run all end-of-day reports and send them to appropriate contacts-Create a healthy relaxing environment & provide friendly in-person guest service-Provide clients detailed descriptions of services, products, policies & memberships -
Technical Support SpecialistBrainlab Mar 2022 - Dec 2022Westchester, Illinois, United States-Answered 10-15 calls from medical clinics and/or hospitals per day-Kept customers up-to-date regarding their cases, complaints & deliveries-Created & updated cases in Salesforce CRM with all relevant customercommunication & support actions-Utilized Oracle to manage sensitive client info including previous purchase history-Provided remote support over-the-phone & through screen-sharing sessions forOncology & Surgery business products involving software & hardware-Independently performed troubleshooting for clinical users during surgery-Analyzed dozens of log files per case to determine root causes of technical issues-Identified correct spare parts to order & accurately ship to customers-Designed an Onboarding Guide from scratch to help new employees transition intothe Remote Support Center-Remained fully on-call for one week per month & provided incoming calls support -
Postal Support EmployeeUnited States Postal Service May 2021 - Dec 2021Elk Grove Village, Illinois, United States-Identified, developed & implemented logistical plans for processing mail-Packaged hundreds of COVID-19 test kits per day following strict procedures -
Store ManagerBunker Gaming Lounge Jul 2020 - Nov 2020Glenview, Illinois, United States-Performed troubleshooting for software, hardware & networking issues-Maintained master server to keep data replication functioning-Supported 35+ high-end PCs and gaming consoles-Stayed informed & updated software based on industry trends
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News Director/Multi-Media JournalistIsu Tv-10 2018 - 2020Normal, Illinois, United States-Directed live studio newscasts two days a week & resolved any issues as they occurred-Instructed the tech. director, tape operators, audio, graphics, camera operators, floor director & talent during live shows-Wrote, filmed & edited news packages twice a week for live TV broadcasts-Wrote, produced & anchored for a weekly comedy segment-Designed graphics & provided creative services for morning newscasts-Operated studio camera for TV-10 live news
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Crew MemberAmc Theatres Jun 2017 - 2019-Repaired hardware needed for film projection-Answered calls and provided excellent customer service-Quickly learned new software needed for film scheduling-Operated cash registers to manage transactions -
Student Tech Specialist At Endpoint SupportAdministrative Technologies At Illinois State University Aug 2018 - Oct 2018-Traveled to campus offices for on-site troubleshooting-Replaced malfunctioning equipment across campus-Installed OS and necessary applications for new computers-Provided remote tech support for numerous departments on campus
Ebad Khan Education Details
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Tv Production -
Maine East High School
Frequently Asked Questions about Ebad Khan
What company does Ebad Khan work for?
Ebad Khan works for Robertson Ryan Insurance
What is Ebad Khan's role at the current company?
Ebad Khan's current role is Insurance Producer.
What schools did Ebad Khan attend?
Ebad Khan attended Illinois State University, Maine East High School.
Who are Ebad Khan's colleagues?
Ebad Khan's colleagues are Kathy Sarauer, Jim Nortman, Linda Stachowiak, Margaret Gloudeman, Steven Caravella, Kathy Fredrich, Kathy Sarauer.
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