Led a team of 6 to 15 veterinary service professionals who educate and serve a veterinary community including more than 30,000 hospitals and pet health centers. Managed an annual budget ranging from $600K to $3M. Created individual performance plans and evaluated team members in alignment with company’s strategic objectives. Collaborated with marketing team, reviewed content, and approved product collateral. Analyzed call trends, scheduled phone coverage and webinars, and made critical decisions to ensure customer success. Set up robust customer database to log phone calls, visits, and order requests. • Supported company’s financial objectives by managing department budget within 1% of plan.• Overcame the challenge of educating 300+ hospitals annually across the U.S. by initiating an IT contract with WebEx and training associates to conduct online customer sessions. Oversaw migration to Adobe Connect and Microsoft Teams.• Researched and implemented a customer relationship management (CRM) system to organize an existing database of 15,000 veterinary hospitals. Grew database to 30,000 customers and enabled marketing and field teams to more effectively target customers.

Managed office operations and supported two veterinarians in a fast-paced hospital environment. Trained staff across all departments from kennel workers to associate veterinarians. Oversaw product inventory and order fulfillment. Assisted with healthcare procedures including phlebotomy, surgery preparation, dental cleaning, and dermal suturing. Facilitated pharmacy orders. • Created a cross-functional training program that resulted in improved performance, engagement, and employee retention.• Developed an Excel-based inventory management database to track inventory and place orders more efficiently.