Eben Marks Email & Phone Number

Working to solve MSPs' business problems through the development of SmileBack's product updates and roadmap.

Berlin, Germany

Leading on partner success for SmileBack in ConnectWise:- constantly developing and improving our approach to partner success- contributing to product management through sourcing and understanding customer insights- managing the support and consultationAnd working on integrating SmileBack into ConnectWise post-aquisition, including adapting business.

Berlin Area, Germany

I lead SmileBack's efforts to make our customers as successful as possible when using our services.- Managing customer support and accountable for performance as measured by our Net CSAT Score- Providing in-depth consultation to customers through individual calls, and presenting to larger audiences in webinars- Owning communications with subscribers.

Berlin Area, Germany

I acted as the users' champion inside the organisation and handled front line customer support.Projects:*Reduced incoming support requests by 25% by revamping and expanding the self-service help centre*Edited the user newsletter and outperformed industry average open rates by 100% and click rates by 150%*Analysed feedback to map pain points in our customer.

Berlin Area, Germany

I pitched and wrote articles on politics and culture. This included finding sources and interviewing them in person, by phone and online. I also provided images.

London, United Kingdom

Devised and produced materials to generate media coverage including press releases, quotes and opinion articles – gained coverage on BBC TV, radio and web channels, ITV and in national and regional newspapers.Monitored the media for opportunities to make the charity’s voice heard on relevant issues.Ghost wrote articles and blog posts for the Chief.

Barkingside, Greater London

Developed stories on a range of issues, including writing releases and approaching journalists.Responded to issues in the news.Managed the media team Twitter account.Wrote quotes and blog posts for the Chief Executive and other senior staff.

London

Took part in pitching stories and interview guests on behalf of clients.Helped run client social media accounts.Researched and wrote policy briefings for clients so that they had up-to-date information on issues relevant to their area of work.Worked on a variety of policy areas, meaning I had to learn quickly about different topics and where to find.

Responsible for researching and writing two newsletters: Zimbabwe Update and Angola Monitor. Researching MPs to contact. Wrote a guide to using the organisation's twitter account more effectively.

London, United Kingdom

Paid internship, working with the client managers and strategists to develop effective campaigns for a range of clients. Particular tasks involved writing blog posts, research, drafting memos for clients, evaluating campaigns and finding suppliers. Took part in campaign development. Extensive use of the company's proprietary tools and Expression Engine CMS.

Working in the Education and Student Team, setting up new groups at universities and supporting current ones. The work involved visiting universities and speaking to students, negotiating visits with student unions, helping write and edit materials, contributing to campaign planning and working on events. On the Burma campaign I helped research statements.

Ba Contemporary History, History, Politics And International Relations, 2:1

Activities and Societies: President of Amnesty International Society, elected member of Students' Union council, course representative on.

Short Course, Digital Photography

8-part biweekly evening course to improve my photography skills.

Online Short Course, Service Design

6-part weekly course online in the foundations of service design.

Education record