Starting out in Paint and Finishing Department. Infill and Powder Coating. Proprietary Printing and Product Quality Control With CNC training forthcoming.

• Perform preventive maintenance work order tasks on HVAC, water heaters, plumbing, electrical, and studio vehicles• Perform light housekeeping duties• Perform building and light assembly work such as desks, furniture and shelving• Maintain cleanliness and organization according to safety guidelines• Conduct daily studio inspection, walk through and complete corrective actions

Maintaining school facilities. Tasks include minor plumbing, carpentry and electrical repairs. Play set repair and construction. Other responsibilities include meal/snack preparation, Art instruction, interpersonal guidance and development and Conflict resolution.

Managed Accenture Line1 & Line2 and Microsoft FTE Line3 support team’s ISRM processes adherence.-Guide adherence to main metrics TTR to 85%, KB’s to 80%, NSAT to 160-Managed MSE support tickets to meet ISRM Standards for Type, Duration, Summary, Definition, and KB’s and over all best practices for MOF alignment.-Work with Service Owner on OBA’s.

MIM/IM – ASM OE2 Operations Engineer 2008 Achieved metrics for Major Incidents by managing groups compliance to Major Incident Process using auditing, Post MI review and as well as communications to executive level on RXD – CSS and RXD – Platform Major incidents were made within set timelines• Maintained adherence to metrics TTR - 85%, KB’s- 80%, NSAT - 160 for Major Incidents• Managed vendor support and Microsoft Line3 support team’s ISRM processes… Show more MIM/IM – ASM OE2 Operations Engineer 2008 Achieved metrics for Major Incidents by managing groups compliance to Major Incident Process using auditing, Post MI review and as well as communications to executive level on RXD – CSS and RXD – Platform Major incidents were made within set timelines• Maintained adherence to metrics TTR - 85%, KB’s- 80%, NSAT - 160 for Major Incidents• Managed vendor support and Microsoft Line3 support team’s ISRM processes adherence Show less

Performed Line3 system management tasks while maintaining customer satisfaction of support issues• Managed Line3 Support queue and process compliance and customer communications while Owning and prioritizing of SR’s and issue escalations to their conclusion and performed SOX requirements on monthly and quarterly basis.• Maintained SQL Database data backup, querying , Log Shipping, Replication Data mining and maintenance as well as deployment of security patches, build hotfixes and *QR… Show more Performed Line3 system management tasks while maintaining customer satisfaction of support issues• Managed Line3 Support queue and process compliance and customer communications while Owning and prioritizing of SR’s and issue escalations to their conclusion and performed SOX requirements on monthly and quarterly basis.• Maintained SQL Database data backup, querying , Log Shipping, Replication Data mining and maintenance as well as deployment of security patches, build hotfixes and *QR builds to production, uat, and tenant systems Show less

An innovative contact center solutions company Supported multiple versions of software and databases while working cross-team collaborations to bring the fastest and best resolution for the client’s issues• Managed support queue as well as maintained database and application servers• Onsite visit to major client to facilitate resolution of VoIP issues with the system not recording agent calls

Leader in Travel and Expense software and On-Line Applications.Supported application and database servers while working cross-team collaborations to bring the fastest and best resolution for the client’s issues• Managed support of client issues on application, interface and data issues• Managed upgrades, hotfixes/patches of software and databases across several versions of the application

Travel and Expense software and On-Line Applications.Supported application and database servers while working cross-team collaborations to bring the fastest and best resolution for the client’s issues• Managed support of client issues on application, interface and data issues• Managed upgrades, hotfixes/patches of software and databases across several versions of the application