Ebenezer Adekunle Email & Phone Number

Ikeja, Lagos, Nigeria

• Effectively recorded transactions and transaction reporting.• Cash reconciliation and balancing to guide against operational loss.• Engaged customers in product selling and experience feedback.• Kept customer’s personal information confidential.• Opened new account and assisted in e-channel enrolment• Thoroughly sorted ATM fit bill for effective ATM dispense thus reducing cash jams to the minimal.• Co-operatively worked with the cash officer in bringing and sustaining zero ATM downtime.• Thoroughly sorted ATM fit bill for effective ATM dispense thus reducing cash jams to the minimal.• Ensured due diligence is done before treating customer's transfer instructions (Cheque leaf, Letter-head instructions).• Worked with the CE and cash officer in converting a loss recording ATM terminal into a profit-making terminal to ensure 100% uptime through constant monitoring using an electronic banking information management system.• Prompt resolution of ATM dispense dispute using i-Suite, GSS portal and manual reversals.• Working with the Cash Officer to maintain effective management all 3 ATM terminals (2-In Branch and 1-Offsite).

Lagos State, Nigeria

• Providing introductory information to prospective and new customers.• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.• Escalating queries and concerns, when necessary.• Determining the quickest, most effective ways to answer a client’s or customer’s questions.• Following up with clients or customers by phone or email to check that they are still satisfied with their purchases• Contact clients and inform them of their debts, negotiate payment plans and ensure payments are made as soon as possible.• Enforce company’s credit policy, conduct credit investigations and collecting delinquent accounts and communicate all credit related issues to senior management.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Computer Science, Higher Credit

Hnd, Biochemistry

Ordinary National Diploma, Chemical Science