Ebenezer Adekunle Email & Phone Number

Nigeria

Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.Collaborated with cross-functional teams to improve product quality and reduce customer complaints.Streamlined support processes for faster issue resolution and increased efficiency.Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.Identified trends in customer inquiries, leading to proactive improvements in product documentation and user guides.

Nigeria

Management and Support of the following systems running on Linux OS and Windows server OS with Oracle DB and MySQL;• Advance Root Cause Analysis system (Performance System)• Fault management System • Executive Dashboard Server running over a hundred executive enterprise dashboards• SAP BI (Crystal Reporting System)These systems are used to monitor IP/MPLS environment, Tellabs based Huawei RAN, Ericsson RAN, Cisco RAN and DWDM Networks.Building of Advance Business Dashboards using Domo CenterView5 Builder / Business Intelligent Platform using Crystal Report (SAP Business Intelligent)On the job training for the end users at MTN Nigeria

Nigeria

End -to- End Network Fault Management System / Service Assurance (Netboss XT)Advance Root Cause Analysis (Netboss Performance System)Service Impact Analysis on Tellabs based Huawei RAN, Ericsson RAN, Cisco RAN and DWDM NetworkBuilding of Advance Business Dashboards using Domo CenterView5 Builder / Business Intelligent Platform using Crystal ReportOn the job training for the end users (MTN Nigeria)Other functions includes:Provision of direct technical support to customers(3 NOCs of MTN Nigeria), answer their questions and advise them on the most effective use of NetBoss software products.Daily Health Checks on all the agents, processes and services across all servers hosting NetBoss XT, NetBoss StateWise, NetBoss PM(SevOne) and NetBoss Dashboard. Create/modify new reports/ dashboards as required.Troubleshoot issues that are seen in the field by customers. This requires knowledge of all the critical processes that need to be up and running on a daily basis and the common points of failure.Support the customer to add new or modify devices to/on NetBoss PM , Netboss XT and creation of new scenarios in NetBoss StateWise. Track open tickets from creation to closure, work with Netboss Development Team to resolve issues when necessary. Fully document and pursue solutions to critical site issues.Co-ordinate delivery of updated product versions to customer. Provide timely and detailed feedback on product performance, reliability, service quality and design issues back to the Program Manager. Advise engineering staff on design questions with respect to customer usage and preferences. Gaining a deep understanding of the product and how our customers use it. Other relevant activities pertaining to the customer as advised by the Program manager or Customer Support ManagerTesting of QA tickets for quality assurance.General maintenance of Netboss products which include patching of agents and upgrading of the products.

Vi Lagos Nigeria

Managed the design of the radio network to ensure that sufficient capacity is provided to support marketing subscriber forecast and adequate headroom in line with Swift charter.Planning, design and implementation of the Long Term Evolution (LTE) network on the existing network elements.Upgrading the existing WiMax network to Long Term Evolution (LTE) network.Responsible for routers configuration, implementation and deployment for efficient routing processes.Manages the design of the transmission network to ensure that sufficient capacity is provided for, to create adequate headroom in line with Swift charter.Responsible for the configuration and bench testing of news products and giving ATP (Authority to Proceed) concerning those products.Responsible for ensuring uptime at assigned POPs and also manage and ensure that proactive testing, fault diagnostics and resolution are carried out.Monitor network performance locally and as well as over the air interface

Ilorin, Kwara State Nigeria

Relationship Management and Liability generation Marketing of E-banking products and Installations to customers Marketing of the Bank’s array of Products / Services Researching and developing marketing opportunities and plans Creating, Monitoring and Managing Risk Assets Portfolio Customer service

Lagos Nigeria

Database management using Oracle SQL, resolution of IT and Network related issues.

Lagos Nigeria

Network management, customer support, administration of database and system.

Master Of Business Administration - Mba, Artificial Intelligence

Master'S Degree, Data Science

Bachelor'S Degree, Computer Science

Computer Science

Full Stack Web Development Certification, Computer Software Engineering

Sap Erp Administration, Basis / Netweaver Administration

SAP Basis/Netweaver

Networking Specialist, Network And System Administration

Trained for: Microsoft Certified Information Technology Professional(MCITP) Microsoft Certified Professional(MCP) Linux OS Exchange server.

Certificate, Advanced Business Foundation

Activities and Societies: Courses Learned: Business Communication for Leaders and Managers, Business Concepts, Business Environment.