Sara Ebert Email & Phone Number

United States

• Developed and executed engaging live streaming and standalone video content, attracting and retaining a dedicated audience.• Managed social media platforms to promote videos and live streams, resulting in a significant increase in followers and viewer engagement.• Collaborated with brands for sponsorships and partnerships, enhancing channel revenue and visibility.• Analyzed viewer metrics to optimize content strategy and improve video and stream performance.• Created and edited high-quality video content for YouTube, maintaining a consistent upload schedule.

United States

• Developed and executed engaging live streaming content, attracting and retaining a dedicated audience.• Managed social media platforms to promote streams, resulting in a significant increase in followers and viewer engagement.• Collaborated with brands for sponsorships and partnerships, enhancing channel revenue and visibility.• Analyzed viewer metrics to optimize content strategy and improve stream performance.• Created and edited high-quality video content for Twitch and other platforms, maintaining a consistent upload schedule.

Washington

• Maintained Google product displays across various big box retail locations, ensuring they were visually appealing and functional.• Reported daily inventory numbers, display issues, and gathered feedback from consumers and retail sales personnel (RSP).• Troubleshot existing displays, installed new ones, printed price tags, and placed promotional signs.• Conducted training sessions for store associates on specific Google products to enhance their product knowledge and sales skills.• Built and maintained strong relationships with store management and staff, leading to higher sales and customer satisfaction for Google products.

Chandler Az

• Answered incoming calls promptly with a calm and polite tone, ensuring fast resolution.• Asked probing questions to determine issues and provided resolutions, suggesting best practices.• Returned customer calls and emails in a timely manner.• Informed customers of known issues and workarounds.• Deescalated upset customer calls by taking responsibility and finding the best resolution.• Entered detailed notes into customer records for future reference.• Maintained call metrics such as Calls Per Day (CPD), Utilization, and Customer Satisfaction.• Managed Partner Line calls, providing account and technical support, and directing to the correct individuals for commission issues.

Maricopa County, Arizona, United States

• Train retail salespeople (RSP) to keep Samsung products at the forefront of their minds.• Conduct both formal and informal training sessions.• Build strong and lasting relationships with retail managers and store staff.• Collect sales data across the tablet, printer, and SD/SSD storage markets.• Ensure retailer compliance with displays and point-of-purchase (POP) materials.• Gather customer feedback and answer questions from both customers and RSPs.

Mesa, Arizona

• Educate consumers and Best Buy associates about Samsung Mobile products, including phones, cameras, personal computing, and tablets.• Explain how Samsung products compare to other brands and how they work together.• Assist in setting up new Samsung devices for customers.• Answer any questions or concerns that arise post-sale of a device.

Mesa, Az

• Train retail sales personnel on new Sony products.• Merchandise new and existing products according to planogram guidelines.• Answer questions from customers and retail sales personnel about Sony PCs and Personal Audio products.• Report customer feedback, including concerns and praise, about Sony and competitor products.• Conduct product demonstrations to showcase features and benefits.• Monitor inventory levels and ensure product availability.• Collaborate with store management to optimize product placement and promotions.• Provide technical support and troubleshooting for Sony products.• Gather and analyze sales data to identify trends and opportunities.• Develop and deliver training materials and resources for retail staff.

Scottsdale, Az

• Greet customers warmly as they enter the store and thank them as they leave.• Direct customers to the appropriate associate for technical advice.• Activate new and existing customer cellular services.• Assist with cellular activations, returns, and exchanges.• Provide product demonstrations to showcase features and benefits.• Answer customer inquiries and resolve issues promptly.• Maintain an organized and visually appealing sales floor.• Upsell and cross-sell products to meet customer needs.• Process transactions accurately and efficiently.• Monitor inventory levels and restock as needed.

Mesa, Az

• Achieve Sales Targets: Lead the team to meet and exceed daily, weekly, and monthly sales goals.• Employee Training & Coaching: Coach and train employees within and outside the department on correct processes, new technologies, and changes in rate plans.• Customer Follow-Up: Conduct follow-up calls to customers to ensure they have everything they need or want.• Manager on Duty: Act as the manager on duty when the manager is unavailable, overseeing store operations.• Performance Review: Review employee goals and assess their performance to ensure targets are being met.• Customer Inquiries: Answer over-the-phone inquiries, providing accurate information and assistance.• Product Demonstrations: Conduct product demonstrations to showcase features and benefits to customers.• Inventory Management: Monitor inventory levels and ensure product availability.• Sales Reporting: Prepare and analyze sales reports to identify trends and opportunities for improvement.• Customer Issue Resolution: Address and resolve customer issues and complaints promptly.

Mesa, Az

• Analyze and identify mobile phone rate plans that best fit new and current customers.• Send damaged and defective phones to the service center for repair.• Run credit checks for new customers to approve mobile phone plans.• Process returns and exchanges efficiently.• Count and manage inventory accurately.• Clean and organize the department to maintain a professional appearance.• Review sales numbers daily, weekly, and monthly to track performance.• Recognize and report fraudulent activities.

Education record

Education record

Marine Biology And Biological Oceanography