I am a dedicated and hardworking professional with over 10 years of experience in retail customer service and sales, complemented by a year of retail training experience. My role as a Tier 1 Technical Support and Customer Service Representative in the small business CRM industry has honed my skills in building strong relationships with customers and cross-functional teams, driving customer satisfaction and internal revenue growth. Additionally, my experience as a Mobile Phone Sales Lead and Specialist at Best Buy, as well as a Content Creator on Twitch and YouTube, has further developed my expertise in training, technical support, and content creation.𝗞͟𝗲͟𝘆͟ ͟𝗖͟𝗮͟𝗽͟𝗮͟𝗯͟𝗶͟𝗹͟𝗶͟𝘁͟𝗶͟𝗲͟𝘀͟:͟𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Proven ability to deliver exceptional customer experiences and resolve issues efficiently.𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Skilled in providing Tier 1 technical support, troubleshooting, and problem-solving in the CRM industry.𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Experienced in training retail staff and employees, enhancing their skills and performance.𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Quick learner with the ability to adapt to changing environments and new technologies.𝗠𝘂𝗹𝘁𝗶𝘁𝗮𝘀𝗸𝗶𝗻𝗴: Efficient in managing multiple tasks and priorities simultaneously.𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Strong team player with excellent interpersonal skills, fostering collaboration across departments.𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗚𝗿𝗼𝘄𝘁𝗵: Committed to continuous learning and contributing to the growth and success of the organization.𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Expertise in developing engaging live streaming and standalone video content for platforms like Twitch and YouTube.𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Proficient in promoting content and engaging with audiences across various social media platforms.𝗕𝗿𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Experience in negotiating and managing sponsorships and partnerships.I am eager to leverage my well-rounded work history, professional demeanor, and desire for advancement to contribute to the success of a dynamic organization. Let’s connect and explore how I can add value to your team!