• Delivered comprehensive technical support and guidance across diverse communication channels, including telephone, walk-ins, and email, to address the needs of students, staff, and faculty• Efficiently oversaw the complete ticket lifecycle and performed IT troubleshooting using the Team Dynamix (TDX) platform, ensuring prompt and effective issue resolution, and developing Knowledge Base articles to assist end users with self-guided solutions• Administered user accounts in Azure Active Directory, Adobe Creative Cloud admin console, and FortiNAC, maintaining optimal user access and system functionality• Demonstrated proficient oversight, supervision, and training leadership for a team of 14 student employees, fostering a collaborative and skill-enhancing work environment• Ad hoc responsibilities included event support, managing department communications via social media channels

• Provides strategic social media insights, hands-on account management for major social platforms, and other ad hoc duties for progressive grassroots electoral & legislative campaigns, non-profit organizations, and other clients• Curates and creates thousands of issue-based content items integral to driving messaging and continual engagement, including short-form copy and original graphic designs in Adobe Illustrator/Photoshop/Express, Canva, and other utilities• Provides as-needed live event coverage including livestreaming, DLSR/mobile photography, and videography• Coordinates with coalition partners and on-the-ground volunteers via social media toolkits, email, and in-person to extend organic reach, solicit content, and encourage reciprocal engagement• Updates campaign websites with new information, widgets, and designs; assists in building and maintaining digital campaign resources for volunteers• Added tens of thousands of followers across managed social media accounts; expanded organic reach by hundreds of thousands; raised thousands of dollars for legislative & electoral campaigns, non-profit organizations

• Diagnosed, repaired, and optimized consumer PC/macOS desktop, laptops, and smartphones; managing a 15+ item repair queue via Geek Squad ticketing system, providing timely status updates to clients via phone & email• Performed initial set-up of devices to client specifications; assisting users with account creation, software installation, personalization, accessibility tweaks, and more• Mentored clients during 1-on-1 technology trainings, teaching customers how to use their devices in a manner tailored to their individual experience and comfort levels• Spearheaded local launch of Apple Authorized Service Provider (AASP) Pilot Program, enabling the repair of Apple iPhones and other iOS products in-store• Improved turnaround time to 48 hours or less; Boosted Net Promoter Score and overall key performance indicators to consistently achieve high rankings within market area

• Facilitated account activation and smartphone upgrades for hundreds of wireless customers on major carriers (e.g., Verizon/AT&T/T-Mobile/Sprint) as well as pay-as-you-go providers utilizing a proprietary point-of-sale and handset activation system• Educated customers regarding various smartphone and mobile hotspot plans & features• Collaborated with management, sales, and vendor professionals across departments in order to engage consumer interests, preferences, and desires, maximizing revenue while assisting customers with comprehensive technological solutions• Awarded President’s Club recognition at the District and Store level for outstanding sales performance and commitment to exceptional customer service

• Expedited writing, editing, and formatting of scholarly research articles, tables/figures, grant proposals, and other correspondence using Microsoft Office, Excel, PowerPoint for an epidemiological research unit• Managed clerical and administrative maintenance of office, including grant budgetary monitoring, phone call reception, supply order procurement, and troubleshooting of office hardware/software (e.g., printer, fax, computer issues, etc.)

• Designed and implemented experimental procedures and materials for an individualized research project in group cognition• Managed and directed research assistants for duration of the study• Authored corresponding academic paper to accompany results• Created and presented poster detailing results at an undergraduate research conference

• Managed a series of cognitive psychological experiments, including participant sign-ups through a computerized system• Coded and performed statistical calculations of data using Excel, SPSS• Directly supervised subjects during experimental paradigms and provided subsequent debriefings• Maintained clerical upkeep of laboratory supplies and miscellaneous experiment-related hardware• Adhered to all Institutional Review Board (IRB) data security guidelines and protocols for human subjects research