Ethan Fox Email & Phone Number

Oneonta, NY, US

Oneonta, New York, United States

• Delivered comprehensive technical support and guidance across diverse communication channels, including telephone, walk-ins, and email, to address the needs of students, staff, and faculty
• Efficiently oversaw the complete ticket lifecycle and performed IT troubleshooting using the Team Dynamix (TDX) platform, ensuring prompt and effective issue resolution, and developing Knowledge Base articles to assist.
• Administered user accounts in Azure Active Directory, Adobe Creative Cloud admin console, and FortiNAC, maintaining optimal user access and system functionality
• Demonstrated proficient oversight, supervision, and training leadership for a team of 14 student employees, fostering a collaborative and skill-enhancing work environment
• Ad hoc responsibilities included event support, managing department communications via social media channels

Remote

• Provides strategic social media insights, hands-on account management for major social platforms, and other ad hoc duties for progressive grassroots electoral & legislative campaigns, non-profit organizations, and.
• Curates and creates thousands of issue-based content items integral to driving messaging and continual engagement, including short-form copy and original graphic designs in Adobe Illustrator/Photoshop/Express, Canva.
• Provides as-needed live event coverage including livestreaming, DLSR/mobile photography, and videography
• Coordinates with coalition partners and on-the-ground volunteers via social media toolkits, email, and in-person to extend organic reach, solicit content, and encourage reciprocal engagement
• Updates campaign websites with new information, widgets, and designs; assists in building and maintaining digital campaign resources for volunteers
• Added tens of thousands of followers across managed social media accounts; expanded organic reach by hundreds of thousands; raised thousands of dollars for legislative & electoral campaigns, non-profit organizations

New York, New York, United States

• Diagnosed, repaired, and optimized consumer PC/macOS desktop, laptops, and smartphones; managing a 15+ item repair queue via Geek Squad ticketing system, providing timely status updates to clients via phone & email
• Performed initial set-up of devices to client specifications; assisting users with account creation, software installation, personalization, accessibility tweaks, and more
• Mentored clients during 1-on-1 technology trainings, teaching customers how to use their devices in a manner tailored to their individual experience and comfort levels
• Spearheaded local launch of Apple Authorized Service Provider (AASP) Pilot Program, enabling the repair of Apple iPhones and other iOS products in-store
• Improved turnaround time to 48 hours or less; Boosted Net Promoter Score and overall key performance indicators to consistently achieve high rankings within market area

New York, New York, United States

• Facilitated account activation and smartphone upgrades for hundreds of wireless customers on major carriers (e.g., Verizon/AT&T/T-Mobile/Sprint) as well as pay-as-you-go providers utilizing a proprietary point-of-sale.
• Educated customers regarding various smartphone and mobile hotspot plans & features
• Collaborated with management, sales, and vendor professionals across departments in order to engage consumer interests, preferences, and desires, maximizing revenue while assisting customers with comprehensive.
• Awarded President’s Club recognition at the District and Store level for outstanding sales performance and commitment to exceptional customer service

New York, New York, United States

• Expedited writing, editing, and formatting of scholarly research articles, tables/figures, grant proposals, and other correspondence using Microsoft Office, Excel, PowerPoint for an epidemiological research unit
• Managed clerical and administrative maintenance of office, including grant budgetary monitoring, phone call reception, supply order procurement, and troubleshooting of office hardware/software (e.g., printer, fax.

Stony Brook University, New York, United States

• Designed and implemented experimental procedures and materials for an individualized research project in group cognition
• Managed and directed research assistants for duration of the study
• Authored corresponding academic paper to accompany results
• Created and presented poster detailing results at an undergraduate research conference

Stony Brook University, New York, United States

• Managed a series of cognitive psychological experiments, including participant sign-ups through a computerized system
• Coded and performed statistical calculations of data using Excel, SPSS
• Directly supervised subjects during experimental paradigms and provided subsequent debriefings
• Maintained clerical upkeep of laboratory supplies and miscellaneous experiment-related hardware
• Adhered to all Institutional Review Board (IRB) data security guidelines and protocols for human subjects research

Bachelor Of Arts - Ba, Psychology, 3.90 Gpa

Activities and Societies: Psi Chi International Honors Society in Psychology, Phi Beta Kappa Honors Society, Golden Key International.

Bootcamp, Data Analysis

- Data Analysis Bootcamp at General Assembly offered through the NYC Tech Talent Pipeline program — https://techtalentpipeline.nyc

Master Of Arts - Ma, Psychology, 3.79 Gpa

Activities and Societies: Substance Abuse Externship at Mount Siani Beth Israel Stuyvesant Square Chemical Dependency Services.