Eboné Charles Email & Phone Number

Florida, United States

Based In South Florida

Based In South Florida

Based In South Florida

Miami, Florida

• Promptly coordinated and corresponded with managers, specialists, and coordinators to prescreen candidates and schedule a high volume of phone, onsite, and video conference interviews via Microsoft Teams for the arena and all retail locations across multiple calendars• Acted as point-of-contact for hiring managers and candidates to provide updates on the recruiting process and any changes via phone and email• Updated our applicant tracking system, UKG Pro, to promote company positions by posting open opportunities, attending job fairs, hosting interview days, and coordinating virtual panels• Tracked recruiting activities by sending a Security Clearance Report and provided the status of interviews during weekly recruiting meetings• Maintained and organized confidential electronic and paper records including personnel files, I-9’s, job descriptions, and job requisition forms in the Human Resources office and shared drive• Supported the Recruiting Team and enhanced our diverse pipeline of candidates by communicating with Career Services representatives at over 100 Historically Black Colleges and Universities across the country to share new job opportunities and events• Processed all part-time new hires, background checks, terminations, employment authorizations, and rate changes through UKG Pro• Conducted COVID-19 Contact Tracing when assigned • Assisted in the facilitation of the 8-week Summer Internship Program by coordinating and facilitating events (Workshop Wednesdays, Leadership Presentations, Award Ceremony) and responded to all intern inquiries• Responded to general HR inquiries made by The HEAT Group staff via e-mail and phone • Other duties as assigned by the HR Team

Chattanooga, Tennessee

• Assisted Executive VP of Human Resources with Open Enrollment rollout and communications via mail, email, text blasts, and newsletters• Reviewed ccompleted benefit enrollment forms and input new and updated enrollment plans into WinTeam• Proofread BlueCross BlueShield benefit handbook and updated plans with new biweekly premium payments to distribute to all employees• Other tasks assigned by the Executive Vice President of Human Resources

Collegedale, Tn

• Assisted the coordinator in interviewing and selecting potential Call Center Representative candidates• Assisted the coordinator in training hired Call Center Representatives• Composed, sent, and finalized callers schedules each week• Supervised shifts when assigned• Updated “Caller Progress Report” on a weekly basis after callers were monitored• Approved and submitted 18 timecards to Human Resources weekly• Communicated with the coordinator on a weekly basis to discuss concerns, improvements, and suggestions for the upcoming week

Plantation, Florida

• Initiated the electronic filing process by scanning 50% of the active personnel files while maintaining an Excel spreadsheet of available and missing documents from each• Assisted in the execution and completion of the internal I-9 Audit and ensured proper compliance under the guidance of the U.S. Immigration and Customs Enforcement• Communicated with the Human Resources Generalist on a weekly basis to discuss completed projects, address concerns, and offer suggestions on how to be more efficient in the upcoming week • Other tasks assigned by the Chief Human Resources Officer and Human Resources Generalist

Chattanooga, Tennessee Area

• Communicated with alumni to update their information and obtain details on their lives and careers aftergraduating• Requested a pledge to one of the various funds on campus and entered their gift into the university’s system• Created personal goals throughout the semester• Named “Caller of the Week” for being one of the best callers since the beginning of the semester

Master Of Science, Human Resource Management

Bachelor Of Science, Business Administration And Management, General

High School Diploma