Ryan Laxson Email & Phone Number

Mckinney, TX, US

Remote

• As an Incident Manager at Zapier, I oversee and manage the resolution of technical incidents that impact our customers. My key responsibilities include:
• Incident Coordination and Communication Lead the incident response process, coordinating with cross-functional teams to ensure timely communication with stakeholders and customers.
• Support Team Focus Work within the support team to ensure they have the tools and information to handle incidents effectively, fostering collaboration between support and engineering.
• Coaching and MentorshipCoach the support team on identifying and reporting incidents, providing training and mentorship on incident management procedures and best practices.
• Built a custom IncidentBot app Developed a custom Slack application, to enhance communication between support and engineering teams during incidents. This app ensures real-time updates through various integrations and.
• Continuous ImprovementRegularly review incident management processes, tools, and to identify and implement improvements.

Remote

Remote

Portland, Oregon

Responsibilities include account identity access management, privacy and security. These responsibilities also include providing account-based customer support where general troubleshooting topics include SAML/SSO configuration, RBAC and account hierarchy within a business to business customer service environment. Other duties also involve general account.

Portland, Oregon

Portland, Oregon

Responsibilities include providing chat-based customer support, quickly understanding customer inquiries and delivering solutions, training customers of all skill levels to use a cloud-based CMS, and pursuing internal research. Also responsible for maintaining company international podcast, providing training at workshops and within mentorship programs, as.

Boise, ID

Responsibilities included providing film productions with thenecessary audio elements in order to deliver a professional soundingproduct to their audience. This included providing audio recordingequipment, capturing and mixing sound, organizing sound files anddelivering before scheduled deadlines.

Portland, Oregon

Duties included building and striking staged sets for nonprofit event productions, corporateentertainment, rollouts and meetings. Required strong problem solving and improvisational skills.Details of the work comprised of setting up lighting, props, and microphones as well as providingassistance with video, sound, and light execution.

Boise, Idaho

Supervised co-workers by delegating duties in a fast paced workenvironment. Oversaw inventory while maintaining a budget andassured quality control. Managed the daily financials all whileproviding guests with excellent customer service.*Promoted from associate to Shift Lead

Boise, ID

This position included overseeing the day-to-day operations and provide overall quality assurance of an internet radio station. I managed to recruit 30% more producers than in the previous year and increase overall listener statistics. I created and revised a producer policy which designated the content and format of radio broadcasts as well as employee.

Boise, ID

Bachelor'S Degree, Mass Communication/Media Studies

Activities and Societies: Boise State University Pulse Internet RadioMy studies were focused around media production including film and.

High School Diploma, Information Technology