Ebonee Davis
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Ebonee Davis Email & Phone Number

Quality Assurance and Training Specialist at City of Atlanta
Location: Atlanta Metropolitan Area, United States, United States 4 work roles 3 schools
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Current company
City of Atlanta
Role
Quality Assurance and Training Specialist
Location
Atlanta Metropolitan Area, United States, United States
Company size
5117 employees

Who is Ebonee Davis? Overview

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Quick answer

Ebonee Davis is listed as Quality Assurance and Training Specialist at City of Atlanta, a company with 5117 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Ebonee Davis.

Ebonee Davis previously worked as Escalations and Back-office Team Lead at City Of Atlanta and Senior Customer Service Representative at City Of Atlanta. Ebonee Davis holds Bachelor Of Science - Bs, Psychology from Troy University.

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Email format at City of Atlanta

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City of Atlanta

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Profile bio

About Ebonee Davis

Highly skilled Customer Success Manager with over 10 years of experience in customer-centric service and leadership. Demonstrated expertise in enhancing customer satisfaction, loyalty, and retention through effective escalation resolution, process improvement, and strategic communication. Adept at leveraging human-centered design and data-driven insights to develop and execute customer experience (CX) strategies resulting in a 20% improvement in customer satisfaction. Proven ability to lead high-performing teams and collaborate cross-functionally to achieve organizational goals. Proficient in CRM technologies, Microsoft 365 Suite, and data visualization tools. Committed to building strong customer relationships, driving customer loyalty, and delivering exceptional service across all contact channels.

Current workplace

Ebonee Davis's current company

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City of Atlanta
City Of Atlanta
Quality Assurance and Training Specialist
Atlanta, GA, US
Website
atlantaga.gov
Employees
5117
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4 roles

Ebonee Davis work experience

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Quality Assurance And Training Specialist

City Of Atlanta

Atlanta, GA, US

Escalations And Back-Office Team Lead

Current
City Of Atlanta

Successfully handled high-stress situations from City Council and Mayor's office, resulting in improved relationships and increased trust in the team.Assist in implementing and coordinating process improvement initiatives that drive operational efficiency.Collaborated with department leads and senior management to coordinate operations and drive.

Feb 2022 - Present

Senior Customer Service Representative

City Of Atlanta

Handle complex cases, and provide feedback to upper management regarding customer issues.Facilitate inter-departmental communication to effectively provide Customer and agent support.Provide assistance with managing the day to day operations and providing support to back office personnel.Boosted team efficiency by staying up-to-date with industry trends.

Mar 2016 - Mar 2022

Communications Officer

City Of Atlanta

Atlanta, Georgia

Created police incident reports and maintenance request for equipment repair.Updated and maintained employee handbooks, maps, and manuals periodically.Entered, updated and retrieved information from teletype networks and computerized data systemson wanted persons, stolen property, vehicle registration and stolen vehicles.Answered routine inquiries and.

Aug 2013 - Mar 2017
Team & coworkers

Colleagues at City of Atlanta

Other employees you can reach at atlantaga.gov. View company contacts for 5117 employees →

DA Dezmalik Ashley Dezmalik Ashley Colleague at City Of Atlanta Tucker, Georgia, United States, United States View → MH Minh Hieu H Vo Minh Hieu H Vo Colleague at City Of Atlanta Atlanta Metropolitan Area, United States View → LA Lalicia Anderson , Mcj Lalicia Anderson , Mcj Colleague at City Of Atlanta Atlanta, Georgia, United States, United States View → BG Brendalyn Gardner Brendalyn Gardner Colleague at City Of Atlanta Atlanta, Georgia, United States, United States View → TD Tracy Diggs, Mpa Tracy Diggs, Mpa Colleague at City Of Atlanta Decatur, Georgia, United States, United States View → LH Lena Hardy Lena Hardy Colleague at City Of Atlanta Douglasville, Georgia, United States, United States View → BR Brianna Robins, Esq Brianna Robins, Esq Colleague at City Of Atlanta Atlanta, Georgia, United States, United States View → JW Janet Williams Janet Williams Colleague at City Of Atlanta Atlanta, Georgia, United States, United States View → TO Tony Ogato Tony Ogato Colleague at City Of Atlanta Atlanta, Georgia, United States, United States View → HT Humara Thomas Humara Thomas Colleague at City Of Atlanta Mcdonough, Georgia, United States, United States View →
3 education records

Ebonee Davis education

Bachelor Of Science - Bs, Psychology

Troy University

minor criminal justice

FAQ

Frequently asked questions about Ebonee Davis

Quick answers generated from the profile data available on this page.

What company does Ebonee Davis work for?

Ebonee Davis works for City of Atlanta.

What is Ebonee Davis's role at City of Atlanta?

Ebonee Davis is listed as Quality Assurance and Training Specialist at City of Atlanta.

Where is Ebonee Davis based?

Ebonee Davis is based in Atlanta Metropolitan Area, United States, United States while working with City of Atlanta.

What companies has Ebonee Davis worked for?

Ebonee Davis has worked for City Of Atlanta.

Who are Ebonee Davis's colleagues at City of Atlanta?

Ebonee Davis's colleagues at City of Atlanta include Dezmalik Ashley, Minh Hieu H Vo, Lalicia Anderson , Mcj, Brendalyn Gardner, and Tracy Diggs, Mpa.

How can I contact Ebonee Davis?

You can use AeroLeads to view verified contact signals for Ebonee Davis at City of Atlanta, including work email, phone, and LinkedIn data when available.

What schools did Ebonee Davis attend?

Ebonee Davis holds Bachelor Of Science - Bs, Psychology from Troy University.

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