Ebonee Davis Email & Phone Number

Atlanta, Ga, Us

Successfully handled high-stress situations from City Council and Mayor's office, resulting in improved relationships and increased trust in the team.Assist in implementing and coordinating process improvement initiatives that drive operational efficiency.Collaborated with department leads and senior management to coordinate operations and drive improvements.Managed customer escalations and resolved issues in a timely manner, resulting in a 95% customer satisfaction rate and improved overall customer experience.Utilized data-driven insights to define problems, collect data, and validate conclusions, contributing to a 20% improvement in customer satisfaction.Mentored and trained team members, resulting in a decrease in escalations and errors by 15% and improved team morale and productivity.

Handle complex cases, and provide feedback to upper management regarding customer issues.Facilitate inter-departmental communication to effectively provide Customer and agent support.Provide assistance with managing the day to day operations and providing support to back office personnel.Boosted team efficiency by staying up-to-date with industry trends and best practices through ongoing training, resulting in a increase in productivity.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Increased customer retention rate by 15% by providing exceptional service and building strong relationships.

Atlanta, Georgia

Created police incident reports and maintenance request for equipment repair.Updated and maintained employee handbooks, maps, and manuals periodically.Entered, updated and retrieved information from teletype networks and computerized data systemson wanted persons, stolen property, vehicle registration and stolen vehicles.Answered routine inquiries and referred calls not requiring dispatches to appropriate departmentsand agencies.Monitored various radio frequencies, such as those used by public works departments, school securityand civil defense, to stay apprised of developing situations.

Bachelor Of Science - Bs, Psychology

minor criminal justice

Associate Of Science - As, Psychology

Bachelor'S Degree