Ebonee Smith Email & Phone Number

Establish an environment and culture that focuses on fulfilling the company’s mission, vision, and values.Operational management of all business departments.Ensures the company operates daily and ti be successful in serving our customers.Oversees and conducts brand development and effective marketing strategies.Represents company at important business functions, community events, industry training and events, and networking opportunities.Ensures quality metrics are achieved through sound business processes following regulatory agency guidelines.Ensures the timely submission of month-end financial and operational reviews, contributes to the development of and participation in corporate-wide strategic planning efforts.Increases revenues and income before inter-company allocations and implements operating cost controls in the areas of staffing, supplies, purchased services, etc.Communicates circumstances and events of operations.Effectively manages contract negotiations and statutory compliance.Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Working with third party escrow/title agents to complete the home loan mortgage process from start to finish.Reviewing loan Documents for new purchase home loans.Updating/ Reviewing documents for refinancing home loans.Follow company procedures and regulations step by step.Opening new consumer and business checking, savings, CD's, and IRA's accounts.Participate in building relationships with customers and spend time understanding required needs.Identify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services, based on customers' needs.Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers.Present recommendations for resolving inquiries and service requests regarding customers' accounts.Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers.Provide information to internal partners and external sources to further enhance the customer experience.Identify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager to meet their needs.Partner with financial advisors to understand appropriate introductions to address the needs of customers with investment or retirement needsProvide self-service digital banking options to customers. Additional duties include, Account maintenance, teller transactions, cash handling, and managing daily branch opening/closing procedures.

Setting up and preparing all equipment and disposable supplies for venipuncture and plasmapheresis procedurePerform venipuncture to collect plasma donations from new and returning donorsResponsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).

Taking inbound calls from members with Oscar health insurance.Providing detailed policy information, processing premium payments from members, reviewing claims from medical services rendered by provider, provided pharmacy benefits, prescriptions, drug formulary cost estimates.Provider outreach calls and outbound calls to third party vendors/insurers.Answering inbound calls for mental and behavioral health inquiries in regards locating to in-network providers and facilities information to members.

Dispensing medication at scheduled times to in-house patients.Admitting and evaluating new patients entering our Rehabilitation center to participate in a 12 step program for alcohol/drug abuse. Reviewing doctors evaluation packets for existing and new patients for medical history, corrections or updates.Prepare medical records, charting in the EMR system, calling in prescriptions to pharmacist and verifying patient insurance, and submitting prior authorizations to insurance.

Scheduling customers in person and via telephone.Rooming patients, taking vitals, giving injections, charting in Electronic Medical Record (EMR) system. Prep exam room for physician and procedures.Blood draw, logging blood test results and follow with lab results. Also performing pregnancy and glucose tests.

Answered an average of 100 calls per day by addressing customer inquiries on behalf of, The Center for Disease Control and Prevention.Solving problems and providing new product information.Providing information related to health, disease, world disaster preparedness, vaccination information, referral to local or county health department.Politely assisted customers via telephone.

Answered an average of 80100 calls per day inquiries from patients, nurses, doctors, and pharmacists.Assisting patients with new enrollment, and updating existing accounts.Assisting pharmacist with claims, entering data on a specific Rx scripts.Provided an elevated customer experience to generate a loyal clientèle.