Ebonee' Coney Email & Phone Number

Houston, Tx, Us

United States

-Role dedicate to inbound and outbound calling.-With the use of multiple technological databases; creating, analyzing, and visualizing members information was easier. The tools used to incorporate these methods included: GABI, Excel, Microsoft Office Suite, and Outlook. -Discussing medical information requires the knowledge to adhere to HIPPA regulations and laws.-Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.-Analyzing metrics allowed me to focus on where quality was needed throughout each call and advance improvement.When analyzing metrics, I was able to enhance patient care quality by providing educational resources on disease prevention, treatment options, and wellness strategies.Metric Based Position included:-Dialing 100 calls daily with at least 3 case initiations -Minimum to no mistakes regarding quality -80% completion rate on consultations -Minimum amount of monthly calls-Award: Top Inbound/outbound cold caller in Reach department-Award: Top Transfer performer in Reach Department.-Achieved highest consult initiations (17) and call count (317) in a day

Missouri City, Texas, United States

-As delivery drivers were scheduled to complete deliveries, one responsibility required updating inventory throughout databases: (EMS, OMS, Red Prairie, Microsoft Word, Excel, Outlook)-As inventory is transported, each unit must be counted physically and electronically-Quality Assurance enhanced my knowledge with statistics and numbers when analyzing the inventory data gathered electronically (logistics forms-tables transitioning)-Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.-Communicated with drivers and personnel to coordinate timely delivery of goods and materials.-Directed dispatching, routing, and tracking of numerous fleet vehicles.-Generated reports to track deliveries and maintain proper records and documentation.-Trained new incomers on company protocols, contributing to a well-prepared team of professionals.Award: Safety

Prairie View, Texas, United States

-Contributed to the development of an innovative work study orientation program aimed at improving overall satisfaction and retention rates.-Assisted in the planning and execution of various campus events, contributing to their overall success involving the use of coordination-Reduced processing time substantially by identifying inefficiencies within existing workflow processes.-Maintained up-to-date knowledge of campus resources and services available to students, facilitating appropriate referrals when needed.-Helped create and maintain spreadsheets to track financial records and other data.Collaborated with team members on special initiatives aimed at improving work study processes and procedures.-Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.-Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Hempstead, Texas, United States

-The authority was given to enforce accountability while leading a team of 10 - 15 cashiers-Responsibilities to maintain were attendance, conduct, and communication-Each cashier was able to experience the professionalism of work and life balance-Majority of the time, physical walking was used when transporting cash inflow to the correct deposit area-Protocol and procedures were to remain in place at all times-Administrative skills improved due to the physical documentation of cash inflow, schedules, and reports-The documentation assisted with enhancing quality within the reports-Critical thinking was used when assisting with customers and employees to improve satisfaction within the company.-Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.-Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.

Prairie View, Texas, United States

-Assessed students and faculty accounts-Organized library shelves, materials and equipment in clear, alphabetized order.-Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.-Answered calls/questions from patrons and helped to find desired materials.-Handled check-in and check-out process of library books and materials at circulation desk.-Placed books on proper shelves when returned to circulation.-Located library materials, resources and technologies to fulfill patron requests.-Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.

Masters, Mba/Mha

Education record

Health, Business, Management, Marketing, And Related Support Services, 3.28