Eboni Walker Email & Phone Number

Indiana, United States

●Enhanced client satisfaction by addressing concerns and providing timely solutions●Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes●Developed customized plans tailored to individual client needs, resulting in increased retention rates●Implemented key performance indicator to monitor team performance, diving continuous initiatives

Indianapolis, Indiana, United States

●Prequalified sales leads and gathered complete details for marketplace reselling venture●Collaborated closely with marketing teams to develop targeted promotional material for reseller channels, driving growth in partner sales.●Managed sales channels and competitive marketplace across various web-based platforms●Optimized pricing strategies for various product lines, ensuring competitiveness in the market while preserving profit margins for reseller partners.

Indianapolis, Indiana, United States

●Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks●Motivated a team of 70 IPS professional IPS Bus Operators & Attendants to maximize team productivity●Conducted regular performance evaluations for direct reports, identifying areas of improvement and setting development goals accordingly●Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Plainfield, In

●Manage all department functions for team of 85+ employees●Resolve customer questions, issues and concerns●Oversee performance, accountability, safety, quality, coaching and training of Receiving and Returns departments●Build and maintain partnerships with customers, staffing agencies, vendors and business affiliates ●Monitor and track trends to ensure quality and accuracy of service●Collaborate with all departments to ensure productive workflow for the entire operation

Indianapolis, Indiana Area

●Manage day-to-day operations and implement operational plans●Delegate tasks and accountabilities, monitor and evaluate performance●Supervise, train, coach and motivate management team to achieve optimal success●Determine customer’s needs and ensure the staffing team is meeting/exceeding those needs ●Monitor KPI’s, present findings, contributing factors & resolutions to outliers●Monitor and supplement compliance trainings on Learning Management Systems (LMS) ●Direct a team of 4 Shift Managers, 10 Performance Coaches and up to 450 seasonal/temp staff

Plainfield, In

●Manage, lead & coach high performance team, improve operation systems●Oversee onboard process for all incoming associates●Collaborate with cross functional managers on daily projects●Maintain accurate payroll records and employee files ●Create productivity reports through floor observation and associate interactions●Respond to client inquires and requests regarding payroll matters

Indianapolis, Indiana Area

●Staff supervision, employee relation, recruiting, selection, training and orientation●Program management, curriculum facilitation and policy/procedure implementation●Develop and maintain customer relations, and overall quality assurance