Eboni Walker Email & Phone Number

Indiana, United States

• Enhanced client satisfaction by addressing concerns and providing timely solutions
• Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes
• Developed customized plans tailored to individual client needs, resulting in increased retention rates
• Implemented key performance indicator to monitor team performance, diving continuous initiatives

Indianapolis, Indiana, United States

• Prequalified sales leads and gathered complete details for marketplace reselling venture
• Collaborated closely with marketing teams to develop targeted promotional material for reseller channels, driving growth in partner sales.
• Managed sales channels and competitive marketplace across various web-based platforms
• Optimized pricing strategies for various product lines, ensuring competitiveness in the market while preserving profit margins for reseller partners.

Indianapolis, Indiana, United States

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
• Motivated a team of 70 IPS professional IPS Bus Operators & Attendants to maximize team productivity
• Conducted regular performance evaluations for direct reports, identifying areas of improvement and setting development goals accordingly
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Plainfield, IN

• Manage all department functions for team of 85+ employees
• Resolve customer questions, issues and concerns
• Oversee performance, accountability, safety, quality, coaching and training of Receiving and Returns departments
• Build and maintain partnerships with customers, staffing agencies, vendors and business affiliates
• Monitor and track trends to ensure quality and accuracy of service
• Collaborate with all departments to ensure productive workflow for the entire operation

Indianapolis, Indiana Area

• Manage day-to-day operations and implement operational plans
• Delegate tasks and accountabilities, monitor and evaluate performance
• Supervise, train, coach and motivate management team to achieve optimal success
• Determine customer’s needs and ensure the staffing team is meeting/exceeding those needs
• Monitor KPI’s, present findings, contributing factors & resolutions to outliers
• Monitor and supplement compliance trainings on Learning Management Systems (LMS)

Plainfield, IN

• Manage, lead & coach high performance team, improve operation systems
• Oversee onboard process for all incoming associates
• Collaborate with cross functional managers on daily projects
• Maintain accurate payroll records and employee files
• Create productivity reports through floor observation and associate interactions
• Respond to client inquires and requests regarding payroll matters

Indianapolis, Indiana Area

• Staff supervision, employee relation, recruiting, selection, training and orientation
• Program management, curriculum facilitation and policy/procedure implementation
• Develop and maintain customer relations, and overall quality assurance