Eboni Walker Email & Phone Number

Tampa, Florida, United States

Build relationships with consumers and other parties involved in car incidents Investigate, evaluate, negotiate and adjust complex claims presented by or against our insureds to confirm coverageHandle active calls during high call volumes daily, averaging between 45 - 60 calls a day Complete between 30 - 42 claims tasks a day while taking high-end calls; exceeding the company's requirement of 25. Facilitate meetings as team lead to review team metrics Determine legal liability and equitably settle/defend in compliance with all state regulatory requirementsProvide excellent customer service to all policyholders while negotiating peaceful resolutions to claims. Provide fair and thorough judgments for all claims decisions made. Review all necessary documents to determine the best outcome that can be offered. Respond to customers via email, text, and phone call in a timely manner Prepare estimates via Xactimate 1 and Xactimate 28Partner with direct vendors and internal business partners to facilitate claims resolutions

Tampa, Florida, United States

Managed policies for customers for automobile, motorcycle, motorhome, snowmobile, and watercraft policies. Filed financial responsibility filings for customers within various statesAnalyzed MVR reports determining a customer's driving record and acceptabilityProcessed confidential information for both the company and customersProcessed billing for customers and moved payments across policies when necessaryReinstated policies canceled due to nonpayments, underwriting, etc. Surpassed monthly metrics by having more than a 7.2% progressive home transfer rate, and a 95% conversion rate of company rates. Continued company growth by successfully providing documents to the state motor vehicle department

Tallahassee, Florida

Responsibility for interviewing, screening, and, hiring employees within the company Evaluated employee resumes when applying for positions within the company Recruited eligible individuals to fill company positionsSold high-end products to customers valued between $30 - $3500Analyzed product datasets to determine results of products after releaseManaged product enhancements to improve user experienceManaged company funds and productsMonitored the company's weekly, monthly, and yearly target sale goalsConducted monthly store visual changes

Tallahassee, Florida Area

- Shoot, write and edit independent packages on a weekly basis for a newscast - Interviewed Congressman Al Lawson on the one million dollar grant given to Star Metro - Social media anchor for award winning homecoming special - Write scripts for news and entertainment - Create graphics using MGN Online - Write leads for scripts - Report on live television in and out of studio

Tallahassee, Florida Area

- Write daily news headlines - Announced breaking news - Conduct weekly speciality show - Interview special guest - Write and voice feature story segments for on air content - Edit video and audio content for air waves and social media

Tallahassee, Florida

- Developed sufficient pitch ideas in newscast morning meetings - Downloaded video content from CNN Newsource and CBS Newspath - Edited news packages for on air content -Shot footage at press conference

Tallahassee Florida

- Wrote news articles for print and online content - Covered local events - Photographed live events - Conducted thorough interviews

Master'S Degree, Business Administration, Management And Operations

Education record