Ebony Barnes Email & Phone Number

Frederick, Md, Us

Germantown, Maryland, United States

Provide exceptional, cost-effective, family-focused care for clients, analyzing and meeting their needs in the most appropriate environment. Coordinate and facilitate the annual care planning process to ensure timely, accurate and compliant completion. • Primary liaison for behaviorial services, led the enhancement of annual planning processes, and facilitated inter-agency meetings to ensure effective communication and collaboration• Develop guides and training materials for staff, ensuring consistent and effective training programs• Conduct daily and weekly quality assurance checks to ensure accurate charting of services, achievement of service goals, and thorough staff documentation• Spearhead resource acquisition efforts, developed and marketed residential portfolios, successfully filling homes to maximum capacity, and secured funding by creating service authorization plans• Provide support in crisis management, ensuring swift and effective resolution of issues

Frederick, Maryland, United States

Responsible for effectively communicating, organizing, planning, and executing service plan milestones for people with intellectual and developmental disabilities. • Effectively communicate with team members deadlines and service plan expectations. • Prioritize tasks for service plan milestones.• Crisis management • Identify key members of individual team members for communication and engagement in service plan initiation and delivery. • Frequent field visits for monitoring and quality assurance of services.

Woodbridge, Virginia, United States

Trained and developed team of 15 to effectively care for individuals with disabilities.Conducted disciplinary actions as needed, created staff schedule and approved timecards, and approved time off.Trained and developed new and existing staff. Managed and budgeted 2 household and 8 individuals financial funds.Served as main point of contact for 2 homes and 8 individuals.

Managed a team of 8 case managers.Trained and developed new hired and existing case managers. Participated in developing the case management program. Served as first point of contact for case managers to help resolve needs or problems on their cases.Maintained and organized personal caseload of 25 clients.

Managed a caseload up to 25 clients. Connect clients to resources within their communities.Conducted assessments, quality assurance, and crisis intervention for clients on caseload.Met every 60 day assessment and every 90 day updated Individual Service Plan deadlines for 25 clients.Maintained frequent contact with clients based on service plan.

Winchester, Va

• Provided excellent customer service, addressed inquiries and complaints, and promoted additional services and products to enhance the rental experience• Oversaw vehicle availability, managed inventory levels, and coordinated staff schedules to ensure smooth operations• Monitored daily revenue, managed budgets, prepared operational reports, and ensured compliance with company policies and legal requirements• Participated in local marketing initiatives, developed partnerships with local businesses, and drove business growth through effective marketing strategies

Built rapport with customers to provide warm and welcoming dining experience.Provided excellent customer service.

Masters, Project Management

Activities and Societies: Dean's List

Bachelor Of Science - Bs, Psychology

Activities and Societies: Dean's List 2016 and 2017

Bachelor Of Science - Bs, Sociology

Activities and Societies: Dean's List 2016 and 2017