Ebony Cherry Email & Phone Number

• Coordinate with the IT Systems Supervisor to procure, distribute, and manage property employeecredentials, extensions, and devices.• Document standardized IT transition procedures to ensure that tech-related processes are properlyprioritized and successfully executed upon management takeovers.• Perform IT assessments prior to acquisitions and management takeovers to create asset-specific transitionplans of all IT-related infrastructure, systems, & data.• Identify and communicate areas in which existing IT systems and/or processes can be improved.• Facilitate the proper implementation of on-site phone systems, including call tree management.• Ensure employee devices are appropriately configured, provisioned, and maintained.• Create and manage employee credentials for all property-level software and hardware.• Create tools and templates to take the administrative IT burden off the on-site teams.• Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points.• Coordinate and own all aspects of IT Property Transition Responsibilities.

Jacksonville, Florida, United States

Assisted users with IT-related issues and provided technical support.• Maintained a positive attitude and composure in an IT Support role.• Provided technical guidance and support to ensure user proficiency in the use of IT applications.• Implemented IT helpdesk systems and tools, resulting in a 10% improvement in IT support response time.• Facilitate the proper implementation of on-site phone systems, including call tree management.• Ensure employee devices are appropriately configured, provisioned, and maintained.• Create and manage employee credentials for all property-level software and hardware.• Create tools and templates to take the administrative IT burden off the on-site teams.

Hinesville, Georgia, United States

Documented customer support processes and procedures, resulting in a 10% reduction in customer supporterrors.• Perform IT assessments prior to acquisitions and management takeovers to create asset-specific transitionplans of all IT-related infrastructure, systems, & data.• Identify and communicate areas in which existing IT systems and/or processes can be improved.• Facilitate the proper implementation of on-site phone systems, including call tree management.• Ensure employee devices are appropriately configured, provisioned, and maintained.• Create and manage employee credentials for all property-level software and hardware.• Create tools and templates to take the administrative IT burden off the on-site teams.• Developed an automated ticketing system that streamlined IT support services, resulting in a 10% increase incustomer satisfaction

Determined proper storage methods and stock location based on turnover, environmental factors and physical capabilities of facilities. Reconcile vendor accounts Research and solve payment discrepancies Monitored inventory paperwork and ordered supplies to keep warehouse fully stocked. Reviewed company contracts for procurement through commercial vendors. Operated computers and other office equipment to prepare receipts and process incoming and outgoing supplies.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Early Childhood Education And Teaching